Back to jobs
Job Description
General Responsibilities
- Ensure correct goods receipt data of deliveries to 3PL warehouse in time and implement operation in SAP system.
- Ensure proper and appropriate planning of deliveries to end customers from the warehouses takes place in good time and with agreement from sales and logistics sides
- Develop and confirm Service Level Agreements with 3PL to ensure they are in alignment with DKSH warehouse & logistics operations in the country
- Measure and monitor service performance using agreed KPI's that have been aligned across the business, develop additional KPI's as required to improve service performance
- Check out monthly billing from different 3PL warehouse and transportation correctly and apply for internal approval in GAPIM system
- Implement control costs of logistics operations to within the budget, escalate any cost risks to top management in good time.
- Develop customer service processes in order to identify performance problems early and communicate to related parties any performance issues in good time with solutions.
- Escalate any performance issues as appropriate to top management and seek support for repeating issues or serious issues for which no clear or consistent solutions can be found.
- Real time inventory data verification to ensure physical consistency
- 3PL contract management: to review and negotiate new clauses with 3PL when it is close to due date.
- Identifies adequate Service providers able to meet requirements in regards of safety, service and cost for warehousing services, international & domestic transportation (road, sea, train, air, combined), freight forwarding through own proposals.
- Leads and support global transformation projects (network optimization, combined shipments, API etc) and digital initiatives (EDI, TMS, automation, etc)
- Acting as the key contact person for Logistics Partners to handle timely Clients and Customers complaints
- Support logistic manager to launch & implement any operational excellence project when necessary