Back to jobsOwn and manage day-to-day operational activities across business systems to ensure high-quality, reliable service delivery.
Triage, track, and resolve operational support tickets; coordinate timely resolution or escalation where needed.
Oversee user account provisioning, access management, and authentication tasks in line with security policies.
Act as the primary support liaison for system incidents, outages, and user enquiries.
Ensure BAU operational metrics and KPIs are met consistently by monitoring trends and taking corrective action.
