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Job Description
A Day In The Life
- Provide day‑to‑day support for OEM and assigned customer accounts, with ownership of order execution activities
- Accurately enter, process, and manage customer orders from receipt through shipment
- Serve as a primary point of contact for customers regarding order status, lead times, pricing, and general inquiries
- Proactively communicate with customers regarding order updates, and potential issues
- Coordinate with Sales, Operations, and Engineering to support customer requirements
- Monitor open orders and follow up as needed to ensure on‑time delivery and completeness
- Support account growth by delivering consistent, responsive service and identifying opportunities to improve service effectiveness
- Assist with issue resolution related to order discrepancies, returns, or credits