Technical Support Engineer- Westbury, NY

Every day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by: 

• Provide advanced technical and product support to customers via remote tools, phone, email, and on‑site support as needed
• Troubleshoot and diagnose complex hardware, firmware, and application issues to minimize customer downtime
• Triage incoming support cases, prioritize issues, and ensure timely resolution or escalation
• Serve as a technical liaison between customers, Engineering, R&D, Product Management, and Field Service teams
• Support engineering investigations by reproducing issues, collecting data, and validating corrective actions
• Coordinate and manage RMAs, including failure analysis and customer communication
• Facilitate efficient startup and commissioning of new installations, including remote commissioning support
• Review and create technical documentation such as troubleshooting guides, FAQs, application notes, and procedures
• Provide structured feedback on product performance, defects, and enhancement opportunities
• Train customer personnel on equipment operation, maintenance, and safe work practices
• Participate in support case reviews and contribute to process and product improvement initiatives