Employment & Human Services Associate (1842)

Employment and Human Services Associate
SNAP E&T
Position Summary:
The Employment and Human Services Associate supports Supplemental Nutrition
Assistance Program Employment and Training (SNAP E&T) participants by
providing individualized guidance, employment planning, and access to education,
training, and support services. This role involves conducting eligibility interviews,
developing Employment Plans, and referring participants to appropriate activities,
including Third-Party Provider services. The representative ensures compliance with
federal and state SNAP E&T requirements and plays a key role in helping
participants move toward sustainable employment.
Key Responsibilities:
• Conduct intake and eligibility interviews with SNAP recipients to assess
employment readiness and service needs
• Develop and maintain individualized Employment Plans aligned with SNAP
E&T goals and program standards
• Provide job referrals, resume assistance, and labor market information tailored
to customer skills and local demand
• Refer participants to approved training, education, or work experience
programs, including those offered through Third-Party Providers
• Coordinate with Third-Party Providers to ensure activity documentation and
timely submission for federal reimbursement
• Monitor ongoing participation, track milestones, and document measurable
progress in accordance with SNAP E&T performance requirements
• Deliver or coordinate supportive services (e.g., transportation, childcare) to
facilitate participation and reduce barriers
• Maintain accurate case records, including detailed case notes and eligibility
documentation
• Ensure program compliance with all federal, state, and local regulations
• Collaborate with internal staff and external partners to provide holistic,
customer-centered service
Annual Goals & Benchmarks:
Support Business-Forward Strategies to Fuel the Regional Economy
Goal: Support clients in achieving employment by facilitating job placements and
tracking successful outcomes.

Benchmarks:
• Achieve 2 placements per month (Went to Work included).
Improve Service Delivery Utilizing Technology and Innovative Solutions
• 95% accuracy on 1816/1817/1822 forms.
• 95% case note accuracy.
• 100% productivity
• 6 hours WAVE interaction per day
• 90% accuracy on Next Steps & Service Entry CRT metrics.
Serve as a Convener and Forge Strategic Partnerships
Goal: Ensure timely and effective coordination with third-party providers to support
program objectives and enhance service delivery.
Benchmark:
• Coordinate with Third-Party Providers for Federal Reimbursement.
Increase Awareness of Services and Opportunities
Goal: Highlight client achievements and program impact by sharing success stories
that demonstrate positive outcomes.
Benchmark
• Benchmark: Submit 1 success story monthly.