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Specialist Order Management PCB

Shanghai, CNPosted Today

Job Description

  • Serve as contact for customers and sales to assure responsiveness (order and delivery related info) through professional & efficient communication and proactive updates throughout the entire order flow.
  • Organize physical delivery of products to end users (consumables/equipment/Spare parts) and organize the shipment and communicate delivery to all parties involved + management of service contracts
  • Coordinate with related teams to report and address complaints and returns effectively.
  • Drive operational excellence by monitoring supply chain related key factors, identifying bottlenecks in the order process and collaborating across departments to implement timely solutions.
  • FSE dispatch and follow up; reporting, system data update
  • Drive operational excellence by monitoring supply chain related key factors, identifying bottlenecks in the order process and collaborating across departments to implement timely solutions.
  • Handle resource conflicts following allocation decisions
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