CBO Appeals Coordinator

The CBO Appeals Coordinator handles complex appeals for denied claims, retro authorization appeals and/or underpayment reconsiderations for all facilities within UVA Health System or Professional Medical Groups. Coordinates with third party vendors for additional appeal support as needed. Provides appeals support for status of accounts that have been appealed with payors. This job requires the application and interpretation of policies and procedures and the use of independent judgment in a medical setting. The purpose is to achieve the CBO revenue cycle goals for the Health System and to ensure minimum loss of revenue and maximum payment for services rendered. The ability to maintain a working knowledge of carrier contracts/changes, clinical policy/procedures and departmental policies and procedures is required. The position requires the ability to effectively communicate the root cause of the denials back to departments within the Central Billing Office in order to prevent future losses.

• Analyzes information required to complete appeals with insurance carriers, service area contacts and workman’s compensation carriers for all facilities within UVA Health System or Professional Medical Groups.

• Demonstrates skill in the proficient use of UVA software systems to ensure appeal and/or retro-authorization information is entered into required computer systems and to the payors in an accurate and timely manner.

• Demonstrates the skills of effective communication, decision-making and organization to ensure efficient job performance and job success.

• Demonstrates ability to adhere to policies and procedures.

• Demonstrates high proficiency in Epic including but not limited to payor contracts and expected reimbursement calculations.

• Must be able to sufficiently understand the fundamentals of payor contracts at multiple hospital locations simultaneously and utilize the contracts to support appeal and reconsideration arguments.

• Demonstrates the ability to identify different payor trends for multiple hospital locations concurrently.

• Ability to communicate effectively and professionally with multiple provider reps to resolve underpayment trends efficiently.

• Proficient working knowledge of payor remittances to easily identify basis of underpayment received including but not limited to remark codes, DRG, SOI, CPT, HCPCS, etc,

• High level analysis to identify payor down coding, readmission reductions or incorrect contracts to efficiently determine the underpayment reason and the appropriate steps to resolution.

• Must work with outside departments when necessary to resolve the underpayment including but not limited to Billing, Payor Audits and Internal Appeals RN for clinical support. ​

The starting base rate for this role is $20.69 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

• Paid Time Off, Long-term and Short-term Disability, Retirement Savings

• Health Saving Plans, and Flexible Spending Accounts

• Certification and education support

• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.