Knowledge Management Associate

Job Responsibilities

Knowledge Delivery & Execution

• Owns defined components of knowledge management initiatives, including content, documentation or program support
• Accountable for delivering high-quality, accurate and up-to-date work product on time
• Maintains and updates knowledge assets (e.g., training materials, documentation, internal/external resources)
• Breaks down complex work into manageable tasks and executes independently within established processes
• Contributes to overall team deliverables and supports program and content effectiveness

Collaboration & Process Improvement

• Partners with internal stakeholders (e.g., Customer Success, Product, Sales) to gather inputs and ensure alignment on knowledge needs
• Identifies gaps or inefficiencies in content, workflows or systems and proposes improvements
• Applies learnings from prior work to improve content quality and delivery processes
• Demonstrates resourcefulness in problem-solving and escalates risks or blockers as needed