Job Description
Introduction
The Knowledge Management Associate supports the execution and maintenance of knowledge and education resources, contributing to the delivery of training, certification, and support that enables customers and partners to effectively apply their product knowledge.
This role is responsible for owning defined components of knowledge programs and content, delivering high-quality work on time, and ensuring information is accurate, accessible, and up to date. The associate collaborates with program managers and cross-functional partners while continuing to build domain expertise and identify opportunities to improve processes and knowledge systems.
Working Hours: Monday to Friday (2 PM to 10 PM), Hybrid
Job Responsibilities
Knowledge Delivery & Execution
- Owns defined components of knowledge management initiatives, including content, documentation or program support
- Accountable for delivering high-quality, accurate and up-to-date work product on time
- Maintains and updates knowledge assets (e.g., training materials, documentation, internal/external resources)
- Breaks down complex work into manageable tasks and executes independently within established processes
- Contributes to overall team deliverables and supports program and content effectiveness
Collaboration & Process Improvement
- Partners with internal stakeholders (e.g., Customer Success, Product, Sales) to gather inputs and ensure alignment on knowledge needs
- Identifies gaps or inefficiencies in content, workflows or systems and proposes improvements
- Applies learnings from prior work to improve content quality and delivery processes
- Demonstrates resourcefulness in problem-solving and escalates risks or blockers as needed
Knowledge and Experience
- Applies foundational knowledge of knowledge management, program support, and/or corporate education to assigned work
- Beginning to develop specialized expertise in a focus area (e.g., content development, knowledge systems, enablement materials) and is recognized within the team for this knowledge
- Demonstrates strong attention to detail, task management, and follow-through
- Exercises judgment within defined procedures and practices
- Shows a willingness to learn industry best practices and apply them to improve quality, usability, and impact of knowledge resources
- Communicates clearly and works effectively in a cross-functional team environment
- Proficiency with AI
Education
- Bachelor’s degree