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Job Description
Introduction
The Optimizely Documentation team is looking for a developer-focused Technical Writer II to help create content for end users and developers. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, and partner with teams like Education, Onboarding, Enablement, and Customer Success to ensure product documentation is accurate, up-to-date, and meets users’ needs.
Job Responsibilities
- Organize, design, and create end user and developer documentation, including API and SDK documentation as well as developer walkthroughs.
- Translate complex technical topics into clear, concise language and create effective visual aids.
- Adhere to style guide standards.
- Follow product release cycles and collaborate with Product/Engineering teams to determine the impact on existing documentation or need for new documentation.
- Flag documentation quality issues and suggest improvements to the Product/Engineering team.
- Manage documentation tasks across multiple projects, including contributing to major product launches, and communicating progress to the documentation team and manager.
- Develop and maintain up-to-date knowledge of assigned Optimizely software products.
- Actively contribute to team meetings, including retrospectives and style guide meetings.
- Use AI-assisted tools for drafting, reviewing, and improving documentation, ensuring all output meets quality standards through critical evaluation before publishing.
- Help refine existing documentation skills for AI-assisted workflows.
Knowledge and Experience
- 2-4 years of related documentation experience in a fast-paced or Agile environment.
- Comfortable using Git-based workflows.
- Proficient with Markdown and HTML.
- Ability to grasp technical concepts quickly and curious to learn new technologies.
- Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment.
- Strong communication skills, including:
- Writing, editing, and diagramming.
- Knowledge of Standard American English grammar and technical writing style norms.
- Ability to listen actively and ask relevant questions.
- Ability to work as a productive team member to:
- Handle multiple concurrent projects.
- Prioritize work under pressure.
- Work independently to research and complete assigned projects.
- Adhere to team processes.
What sets you apart
- Experience with Cloud/SaaS/PaaS.
- Experience with content management systems, A/B testing, or statistical analysis.
- Experience with Optimizely products (Content Management System, Feature Experimentation, Web Experimentation, Analytics).
- Experience with Claude code, GitHub workflows, Archbee, and Jira.
- Familiarity with multiple software development lifecycles.
- Ability to read and understand code samples.
- Proficiency in HTML and CSS.
- Experience with OpenAPI Specification (Swagger).
Education
- Bachelor’s Degree in English, Technical Writing, Technical Communication, Computer Science, or equivalent professional experience, required.