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Job Description
Description
Senior Property Adjusters investigate larger commercial property claims, evaluate damages, determine coverage, set accurate loss cost estimates, control the insured's exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements. Negotiate settlement of claims of varying complexity and perils.
Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.
Responsibilities:
- Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss. Reviews and utilizes financial statements to adjust complex business interruption losses.
- Conduct on-site appraisal or direct independent adjuster to determine facts relevant causation, damages and exposure.
- Engages and manages consultants as required to assist in determining facts, causation, damages and exposure monitors the costs to ensure they are reasonable and necessary.
- Establishes and maintains accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes.
- Keeps the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications. Effectively communicates in writing on moderately complex coverage issues with minimal review and coaching. Determines depreciation of claim.
- Affirms or denies coverage of the claim based on the facts and the policy terms and conditions. Develops information necessary to make advance, partial and final payments when appropriate.
- Meet time requirements of the policy and fair claims handling practices.
- Effectively negotiate settlement of claims of varying complexity and perils. Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability.
- Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflects the adjustment activities and substantiates any payments made.
- May participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel.
- Provide guidance to inexperienced team members and may act as a mentor to other entry level adjusters
- Will be called upon for catastrophe duty.
Qualifications
- Knowledge of property insurance; commercial property claims; coverage evaluation; claims investigation, loss assessment, evaluation and reserves; financial analyses; insurance regulations; negotiation and settlement of high complexity claims; other skills required include a focus on customers; decision making; results oriented; spoken communication; and adaptability; an ability to build relationships, listen (i.e., comprehend nuances and acknowledge others' viewpoints), mentoring and training team members, write business correspondence, produce accurate work, manage projects and vendors; and use core applications/spreadsheets; as normally acquired through a bachelor's degree or equivalent; successful completion of required internal training programs and AIC (Associate in Claims) modules 33 and 35; Prefer designations such as AIC, SCLA, CPCU, etc. and at least 3-4 years of progressively responsible experience.
- Ability and willingness to travel to the site of catastrophe for assignments that may last several weeks
Employees may apply for a new role after completing 12 months of employment in their current position.
Travel
50%