Volunteer and In-Kind Donations Manager (50745)

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary:

In this position as Volunteer and In-Kind Donations Manager, you will play a key role in representing The Family Place to the public and ensuring the agency runs efficiently through the strategic coordination of volunteers and in-kind donations. You'll bring members of the community directly to the heart of our mission, creating meaningful opportunities for people to support clients directly and contribute to running a lean organization that maximizes every dollar for survivors. Working closely with Program Directors and the development team, you'll recruit, screen, and place volunteers for agency programs, special events, and service projects while establishing and maintaining partnerships with individual, religious, academic, and community volunteers. 

You'll manage all volunteer activity through the Volunteer Hub platform, organize monthly orientations and training, and facilitate in-kind donation drives for essential items like clothing, furniture, diapers, and client needs. Oversee The Agency's Adopt-a-Family program and other donation drives, coordinate with the Director of Corporate Giving and Director of Individual Giving on solicitations and corporate volunteer engagement, and ensure efficient tracking and recognition of volunteer contributions. 

If you're passionate about volunteer engagement, skilled at building community partnerships, and want to create opportunities for supporters to directly impact survivors' lives while strengthening our operational capacity, this is your opportunity to connect community generosity with mission-critical needs. 

Key Responsibilities:

Agency Collaboration

• Collaborate with Program Directors to set and achieve annual volunteer program and in-kind donation goals.
• Collaborate with the Director of Corporate Giving on identifying and soliciting corporate volunteers.
• Coordinate with Operations to ensure consistent, qualified volunteers are assigned to both the Resale Shop and Distribution Center, reducing the need for staffing.

Volunteer Recruitment

• Establish and maintain partnerships with individual, religious, academic, and community volunteers.
• Establish and maintain partnerships with volunteer source agencies, including but not limited to Junior League and Senior Source.
• Recruit, screen, and place volunteers for Agency programs, special events, and service projects.
• Conduct necessary background checks and interviews to ensure volunteer suitability.
• Organize monthly volunteer orientations and deliver training.

Volunteer Engagement

• Market volunteer opportunities, representing The Family Place in the community.
• Serve as a liaison for volunteers, supporting their involvement in Agency programs.
• Maintain and update volunteer job descriptions, utilizing Volunteer Hub.
• Provide ongoing training and educational opportunities to enhance volunteer engagement and retention.
• Recognize and appreciate volunteer contributions through various initiatives.

Reporting and Continuous Improvement

• Cultivate and nurture strong relationships with volunteers, ensuring efficient tracking, monitoring, and recognition of their valuable service.
• Manage all volunteer activity through the Volunteer Hub, including posting volunteer opportunities, tracking volunteer hours, and maintaining volunteer records.
• Ensure all volunteers are input/synched to RE NXT platform.
• Perform periodic volunteer satisfaction surveys.
• Facilitate exit interviews when volunteers exit the Agency and consider incorporating any feedback for the betterment of the volunteer program and experience.

In-Kind Donations Coordination

• Facilitate donations for items like clothing, furniture, diapers, and essential needs for clients in the shelter and transitional living programs.
• Coordinate with the Director of Corporate Giving and the Director of Individual Giving on in-kind donation solicitations, with a focus on key timeframes such as back-to-school, Thanksgiving, holidays, and more.
• Arrange for item pickups in collaboration with Operations and Resale Shop staff.
• Oversee The Agency's Adopt-a-Family program and other client donation drives.
• Coordinate the receipt, distribution, and record keeping of donated goods in RE NXT.

Other Duties: 

• Engage in public speaking engagements.
• Participate in agency fundraising events as needed.
• Performs other job-related duties as assigned. 

• Bachelor’s degree in nonprofit management preferred or related experience.
• 3-5 years experience as a successful volunteer manager or coordinator required.

Licenses and Certifications:

Valid Texas Driver’s License and a clear driving record.

Knowledge, Skills, and Abilities:

• Demonstrate knowledge and experience in volunteer management practices. 
• Exhibit strong organizational skills and the ability to multitask effectively. 
• Show proficiency in using donor databases, Microsoft Office Suite, and other standard office applications. 
• Deliver impactful presentations and engage in public speaking.
• Communicate effectively, both orally and in writing.
• Handle sensitive materials and information with a high level of confidentiality and trust.
• Navigate rapid changes and challenging situations with maturity, professionalism, and flexibility. 
• Drive to events, meetings, and other Family Place activities, ensuring access to reliable transportation.
• Maintain flexible working hours, accommodating nights and weekends as required, including but not limited to at least one Saturday volunteer orientation per month.

Mental and Physical Duties:

• Ability to drive personal or company vehicles to travel to donation sites, volunteer projects or speaking engagements on behalf of The Family Place 
• Ability to lift, bend, stoop, reach, and pick up donation boxes or other material
• Must be able to transport and lift materials to events, meetings and planning sessions (up to 40 pounds)

Working Conditions:
Work is primarily performed in an office environment. Occasional warehouse setting during holiday seasons for gift sorting and other related tasks. 

Essential Personnel Designation: Non-Essential

Non-essential employees will follow Dallas Independent School District (DISD) closure/delay decisions and are expected to work remotely or use PTO during inclement weather. Refer to The Family Place Inclement Weather Policy for complete details.

More About US:

At The Family Place, we embrace and live our values: TEAM

• Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
• Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
• Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
• Mission-Focused: Clients come first. Service is our passion, experienced with empathy and compassion.

 

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• Short-Term and Long-Term Disability 
• Multiple Life, AD&D, and Hospitalization in life insurance options
• Retirement options through: 403b, agency matching, and HSA accounts
• Generous paid time off and holidays
• Professional development opportunities
• Benefits referenced above for Full-Time employees

This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or modify job duties as needed. This job description does not constitute a written or implied contract of employment. Employment at will.