Job Description
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, and each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Food & Beverage Manager
JOB SUMMARY
Provide guests with an elevated cocktail and lounge experience through attentive, friendly, and efficient beverage service. The Cocktail Server is responsible for delivering exceptional hospitality while maintaining knowledge of beverage offerings, promoting sales, and ensuring compliance with all safety and alcohol service standards.
ESSENTIAL DUTIES & FUNCTIONS
• Operational Responsibilities
- Deliver beverages and food promptly and accurately to guests
- Maintain knowledge of liquor brands, recipes, pricing, glassware, and garnishes
- Process orders accurately using POS systems
- Promote and upsell food and beverage offerings
- Maintain cleanliness and organization of service stations and lounge areas
• Guest Services
- Provide warm, engaging, and professional guest service at all times
- Anticipate guest needs and respond promptly to requests
- Create an upscale and welcoming guest experience
• Team Support and Training
- Work collaboratively with bartenders, servers, kitchen staff, and management
- Participate in required meetings and ongoing training sessions
• Communication and Reporting
- Communicate effectively with managers regarding guest feedback and operational concerns
- Report unsafe conditions or incidents immediately
• Safety & Compliance
- Follow all TABC laws and alcohol service guidelines
- Verify identification for guests when required
- Follow hotel safety standards and sanitation procedures
ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and interpersonal communication skills
- Excellent guest service and hospitality mindset
- Effective multitasking and time management skills
- Ability to work efficiently in a fast-paced environment
- TABC Certification required
- Food Handler Certification required
PHYSICAL REQUIREMENTS
- Standing/Walking: Constantly throughout shift on various surfaces
- Lifting/Carrying: Frequently carry trays, beverages, and supplies up to 40 lbs.
- Bending/Crouching: Occasionally required for stocking, cleaning, and service tasks
WORKING ENVIRONMENT
- Interior: Lounge, bar, restaurant, banquet, and hotel service areas
- Exterior: May occasionally work outdoor events or patio areas
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous and professional behavior with guests and team members
- Perform additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
- High School Diploma or GED preferred
- 1+ years of serving, lounge, restaurant, or hospitality experience preferred