Professional Services Operations Excellence Partner

 

Expected Experience:

 

• 7+ years of experience supporting project, program, or portfolio governance within delivery operations or PMO
• Experience working for a born-in-the-cloud software company, and strong familiarity with cloud-native commercial models is preferred
• Experience supporting the application of project scope control, change management standards, projects health KPIs, risk management across multiple projects, ensuring consistency across workstreams and stakeholder groups
• Demonstrated involvement in milestone planning and acceptance practices, with an understanding of stage gates, deliverables, and what “good” looks like at key points in the delivery lifecycle
• Strong foundation in applying governance frameworks, with the ability to navigate escalation routes, decision rights, and control points for complex delivery environments
• Hands-on exposure to lessons learned, knowledge repositories, retrospectives, and turning delivery insights into actionable change
• Proven ability to work cross-functionally with delivery teams, PS operations, and enablement functions, driving standards adoption through collaboration.