Job Description
WHAT WE ARE LOOKING FOR:
The Grille Manager is a guest service focused individual with the ability to drive top-line revenue, help create a positive, memorable experience for guests and staff. The successful team member will be a service focused individual with a strong floor presence and able to help lead teams as well as work individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Grille team by leading the team to create an exceptional dining experience throughout the meal from arrival to departure, ensuring the experience and quality of food.
WHAT WE EXPECT FROM YOU:
Leadership and Team Engagement:
- Promote and foster a culture of team member engagement and active communication throughout the resort
- Set clear expectations for team; work collaboratively, motivate the team and build trust and accountability to foster team engagement and achieve department goals
- Communicate clearly and professionally, actively listen and openly share information
- Identify issues and take appropriate action to correct or improve
Operations Management:
- Ensure smooth and efficient service delivery to our guests, ensuring a high-quality experience; maintain a visible and consistent presence on service floor actively engaging with guests
- Drive top-line revenue through special dinners, entertainment and culinary events, and hospitality offerings
- Oversee all aspects of front of the house operations maintaining high standards of food quality, presentation and cleanliness and creating an inviting environment
- Proactively prevent or resolve guest concerns in a timely manner
- Maintain appropriate inventory levels for supplies and beverages
- Oversee maintenance and operation of restaurant equipment
- Gather guest feedback and implement improvements as necessary
- Ensure health and safety standards are met
- Assure liquor regulations are followed
- Support other Food and Beverage Departments
Team Member Development and Coaching:
- Lead and mentor department team; provide coaching and development to support growth, performance improvement and succession planning
- Develop and deliver training programs for staff, focusing on safety, efficiency, and guest service
- Do workforce planning, hiring, onboarding, training and scheduling following established procedures based on budget, and operational needs
Budgeting & Financial Oversight:
- Develop and manage the department budgets, ensuring cost control and operational efficiency working closely with the department and training on efficiency, labor controls, projects, and planning
- Monitor expenditures and identify/implement changes related to equipment and staffing and implement processes to ensure quality, improve efficiency and cost savings
- Identify opportunities for team members to assist and improve efficiencies throughout the department
Guest Experience & Resort Collaboration:
- Prioritize service excellence with team members and guests to enhance the team member and guest experience
- Work collaboratively with other departments to enhance guest experience.
Other duties and responsibilities as assigned by Manager
WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day; ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Understand emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Support Southern Management's Mission, Vision, and Values; comply with BCMR and SMC policies and procedures