ICT Business Analyst (Demand Systems)

Job Title: ICT Business Analyst (Demand Systems)

Reporting to: S&OP Lead 

Salary Range: $90,000-$95,000

Location: Chippendale, Sydney Australia 2008

Overview: HelloFresh ANZ is hiring for an ICT Business Analyst specialising in Demand Systems. You will play a critical role in performing systems and business analysis to optimise the technology, software, and data infrastructure that drives our customer demand forecasting and transactional meal delivery systems. You will ensure that our meals are delivered accurately and efficiently. You will collaborate with various departments, including marketing, sales, operations, and supply chain, to optimise inventory levels and enhance customer satisfaction. This is a key role focusing on architecting and maintaining the data infrastructure necessary for advanced demand planning, while strategically supporting the Supply Chain function.

Acting as the vital bridge between business stakeholders and technical teams, you will identify, model, and document technical requirements to enhance system capabilities, streamline data workflows, and ensure high-performance software functionality across our broader supply chain ecosystem.

Key Responsibilities

• Systems & Business Analysis: Evaluate existing demand planning software, ICT infrastructure, and data workflows to identify system inefficiencies, proposing functional and technical system solutions.
• Technical Requirements Gathering: Collaborate with marketing, sales, operations, and supply chain teams to elicit, identify, and translate business needs into detailed technical specifications, user stories, and system documentation.
• Data & Process Modelling: Design and document structured data models, system process flows, and business logic diagrams (e.g., using UML or BPMN) to ensure data repositories and reference tables are optimally structured for high-performance analytical queries and automated pipeline consumption.
• Data Pipeline & System Optimisation: Formulate specifications for, and oversee the optimisation of, robust data pipelines that collect, ingest, and process high-volume historical data and market trends, ensuring underlying system reliability for predictive models.
• Software & Model Deployment Support: Work closely with Data Scientists and Software Engineers to deploy, monitor, and maintain machine learning models, statistical tools, and automated validation frameworks within a production systems environment.
• Testing & Quality Assurance: Participate in the creation, execution, and monitoring of system test plans to validate that newly deployed software updates and predictive tools accurately meet functional specifications.
• Stakeholder Communication & Change Management: Effectively communicate technical system adjustments, data architecture changes, and performance KPIs (such as forecast system accuracy) to both technical and non-technical business stakeholders.
• Continuous Improvement: Identify opportunities for system-driven process improvements, automation, and technological innovations within the demand planning ICT function.
• Other technology-related duties as assigned.

Requirements

• Experience: 2–5 years of relevant experience as an ICT Business Analyst, Systems Analyst, Data Analyst, or a similar technical role working closely with supply chain or demand planning software systems.
• Education: Bachelor’s degree or higher, specifically in Information Technology (ICT), Computer Science, Software Engineering, Data Science, or a closely related Technology discipline. 
• Technical Skills: Proficiency in data software, database systems, and programming tools (including SQL, Python, Excel, Google Sheets) complemented by exceptional analytical and systems-level problem-solving skills.
• Interpersonal Skills: Excellent communication and interpersonal skills to collaborate effectively with cross-functional business units and technical development teams.
• Adaptability: High energy, enthusiasm, and a can-do attitude, with a proven ability to operate efficiently in a high-pressure, fast-paced, and constantly changing technology environment.
• Drive: Driven and self-motivated, committed to making a meaningful difference in our business systems, employee workflows, and customer experiences.
• Project Delivery: Ability to handle multiple technical projects and systems assignments concurrently, while prioritising tasks effectively to achieve objectives and meet strict deadlines.

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