Communications Manager

About Auris 

Auris is the payroll and HR partner built for small and medium-sized businesses who can’t afford to get it wrong. Trusted by over 50,000 businesses nationwide, Auris pairs easy-to-use technology with real human services to give leaders the confidence that every detail is done right - so they can focus on growing their team and their business. Acquired by Acrisure in 2025, Auris formerly Heartland Payroll is accelerating its vision to deliver seamless human-centered technology to help small businesses thrive. 

Summary of This Role 

This role sits at the intersection of employee experience and client trust – responsible for the stories we tell inside our walls and the messages that reach the employers and businesses we serve. 

You will be a primary owner of high-visibility internal communications – from executive messaging and change management campaigns to culture content and company-wide announcements – while also supporting client-facing communications that reinforce Auris's credibility, trust, and service commitment. You are comfortable writing for a COO and for a CSR in the same week. You understand that in a payroll SaaS environment, what we say (and how fast we say it) directly affects client confidence and employee performance. 

This role is right for a communicator who is disciplined but creative, can manage multiple fast-moving workstreams, and brings a builder's mindset to a function that is still scaling. 

What You’ll Do  

Internal Communications (~70%) 

• Develop and execute internal communications plans for company initiatives, product launches, leadership announcements, and organizational changes. 

• Ghost-write executive communications reflect each leader's voice and land with clarity and credibility. 

• Own content production for MyAuris (our company intranet), including culture content, news updates, program spotlights, and team features. 

• Manage change management communications for technology transitions and process rollouts affecting front-line employees and field teams. 

• Lead messaging strategy for employee programs, including peer recognition, culture initiatives, and cross-functional campaigns. 

• Partner with various stakeholder groups to align internal messaging with business priorities and timelines. 

• Maintain a consistent editorial calendar and communications rhythm across channels, ensuring employees hear about what matters. 

• Develop communications frameworks, templates, and playbooks that improve speed and consistency across the team. 

Client Communications (~30%) 

• Draft client-facing communications for service updates, system changes, compliance notifications, and proactive outreach from the Auris team. 

• Support crisis and incident communications, including holding statements, client notifications, and internal briefings aligned to our Incident Response framework. 

• Collaborate with Client Success and Operations to develop messaging that reinforces trust and reduces client anxiety during transitions or issues. 

• Write and maintain client communication templates that front-line teams can deploy quickly and consistently. 

• Ensure tone, accuracy, and timing of all client communications meet Auris standards and reflect our commitment to unreasonable hospitality. 

What Are We Looking for in this Role? 

• 5-7 years of communications experience, with a demonstrated track record in internal communications, corporate communications, or a closely related function. 

• Exceptional writing ability across formats and audiences, from executive memos to Teams announcements to client notifications. 

• Experience in SaaS, fintech, HR tech, or payroll strongly preferred; you understand the stakes when communications touch employee paychecks or client trust. 

• Proven ability to manage multiple projects simultaneously in a fast-paced environment without losing quality or missing deadlines. 

• Experience working with or ghostwriting for senior leaders; comfort navigating different voice profiles and communication styles. 

• Familiarity with intranet platforms, email deployment tools, and project management systems (experience with Axero, HubSpot, or Wrike a plus). 

• Collaborative, low-ego, and highly organized – able to work across teams and follow through without heavy hand-holding. 

What we offer 

• Competitive compensation and performance incentives. 

• Comprehensive benefits package. 

• Collaborative, mission-driven culture with high visibility and impact.