Software Support & Success Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Support & Success Specialist based in the United States.

This role sits at the intersection of customer success, technical support, and scientific software enablement, supporting researchers who rely on specialized tools to manage complex laboratory workflows. You will help users adopt and maximize a SaaS platform designed for biomedical research, guiding them from onboarding through long-term success. The position blends technical troubleshooting with relationship-building, requiring both analytical thinking and strong communication skills. You will work closely with scientific users to solve issues, deliver training, and ensure they are getting meaningful value from the platform. The environment is collaborative and mission-driven, with strong cross-functional interaction across product, sales, and support teams. It is an opportunity to contribute directly to scientific advancement while building deep expertise in specialized research software.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Support & Success Specialist based in the United States.

This role sits at the intersection of customer success, technical support, and scientific software enablement, supporting researchers who rely on specialized tools to manage complex laboratory workflows. You will help users adopt and maximize a SaaS platform designed for biomedical research, guiding them from onboarding through long-term success. The position blends technical troubleshooting with relationship-building, requiring both analytical thinking and strong communication skills. You will work closely with scientific users to solve issues, deliver training, and ensure they are getting meaningful value from the platform. The environment is collaborative and mission-driven, with strong cross-functional interaction across product, sales, and support teams. It is an opportunity to contribute directly to scientific advancement while building deep expertise in specialized research software.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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