Job Title

Returns Administrator, Chertsey (1-Year Fix-term Contract))

Department

Return Part (SEC Group)

Time Type

Full time

Role Summary

Execute Reverse Flow Logistic Return processing and administrative tasks for Samsung Electronics UK operations for UK and Ireland. Liaising with external and internal customers to ensure the Samsung Standard Return Policy is enforced and managed accordingly. Raising Return collections from Samsung Retail customers and following the Return through to the being accepted or rejected at the warehouse. Liaising with Samsung Finance team to support with the return credits and debits.

Key Responsibilities

• Raising Technical Return Collections for SEUK Retail Customers via Samsung System NERP
• Following SEUK Return Policy and able to discuss requirements needed to support in raising Return collections
• Organizing and liaising with LSP and Retailers for regular collections
• Resolving return warehouse discrepancies with LSP and customers, with SEUK support if required.
• Customer account management to ensure the collections follow through to credit to support with financial debits
• Regular contact with SEUK Finance team to resolve debit and credit queries
• Resolving POD Queries for rejected delivery stock for Finance
• Raising Commercial returns for failed deliveries and Logistic errors
• Support function for Return lead time management

Requirements

• Minimum secondary education (GCSEs or equivalent), including English and Mathematics
• Further education (A-Level, NVQ Level 2/3, or equivalent) in Logistics, Supply Chain, Business Administration or a related field is desirable
• Basic IT literacy (e.g. Excel, data entry systems) preferred
• Any certification or training in warehouse operations, inventory control, or returns processing is advantageous
• Good Communication skills for external Customer interaction and internal customers and LSP members
• Good Organizational skills and with high level for attention to Detail
• Administrator Roles
• Customer Service Interactions
• Excel and Outlook (MS Office experience)
• Microsoft Teams
• SAP System experience (Desired)

Benefits

• 25 days annual leave
• Up to 15% discretionary performance-based bonus per annum (following successful completion of probation period)
• Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
• Permanent Health Insurance
• Private Medical Insurance (starting from grade CL2-III)
• 4x Life Assurance
• £35 per month Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.

What We Offer

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