Desktop Support Engineer

The Desktop Support Engineer will have responsibility for:

• Providing day to day desktop support for the Geneva and its remote offices related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
• Install, configure and maintain workstations, hardware and software; Windows 11, M365 Office, Trading apps, macOS
• Support Marketdata applications; Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE
• Preparation of new joiners, including account creation, desk set up, PC/Laptop builds, applications, telephony, network connectivity.
• Manage iPhone, computers, printers, scanners and other hardware
• Follow and maintain applications deployment via SCCM, Intune, other MDM applications
• Analyze incidents/request and contribute to our continuous improvement’s ethos
• Design and build custom internal tooling to empower Help Desk teams
• Document standards and follow procedures
• Work on rotation in a shift pattern and will be required to work beyond normal business hours and be on call

• Experience: Preferably at least 5 years’ experience as Senior Desktop Support or similar position
• Very good experience supporting a Microsoft environment; Windows OS, MS Office products, M365
• Very good experience working with EUC networks; Patching, Wi-Fi
• Very good experience administering and managing; Active Directory, AAD, Intune, GPO’s, Exchange 2019, SCCM,
• Good experience supporting and working with telephony systems; MS Teams Voice, Cloud9 turret, AirWatch and Intune
• Good experience supporting and working with AV (audio visual) technologies; Logitech, Teams Rooms
• Good experience and knowledge virtual environments; Citrix, VMWare VDI, AVD
• Good experience supporting trading applications; Trayport, Reuters, Bloomberg, ICE (Fidessa and E-Star a plus)
• Good understanding of cloud technologies; Azure, AWS
• Good understanding of MAC OS
• Very good communication skills, collaborative and inclusive
• Good experience with PowerShell beneficial
• Automation creation experiences advantageous
• Good project management understanding
• Good experience working with vendors, providers and other internal business teams
• Education: Preferably Bachelor of Science in Computer Engineering or related IT qualifications (Active)

Personal Characteristics

• Customer Service oriented, white glove support level
• Strong communication skills, both verbally and written in French and English
• Technically minded and focused with excellent triage skills
• Highly responsive, energetic and enthusiastic
• Capable of prioritizing tasks and meeting critical deadlines
• Structured and rigorous
• Good management under pressure
• Excellent judgment, attention to detail
• Flexible and available out of business hours
• Must be a team player, with an open, non-political style and a high level of personal integrity
• Automation mindset and self-starter