Back to jobs
Commerce Specialist, gTech Ads Customer Experience (English, Portuguese)
Posted 2 weeks ago
Job Description
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies, and partners.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams, including trust and safety (T&S), product management, engineering, and business solutions teams.
- Partner with cross-functional teams (e.g., go-to-market (GTM), trust and safety (T&S)) across top emerging trends and opportunity areas.
- Troubleshoot complex technical product issues, applying deep product expertise solving complex technical customer issues and escalations and carrying out projects.
- Develop tools and automation for better diagnostics, data fixes, and debugging, either independently or in partnership with product engineering teams.