Job Description
Administrative Support Customer Service - Sales Customer Operations (6 Months Contract)
Why Ansell?
Ansell is a leading global provider of protection solutions. We design, develop, and manufacture a wide range of products that meet the ever‑changing needs of our markets and industries. Protection is our primary concern, as millions of people around the world depend on Ansell in their professional and personal lives.
Discover more about our company, our team, and our values by visiting us at https://www.ansell.com
Ansell is looking for an Administrative Support Customer Service - Sales Customer Operations to join our team in Cracow, Poland.
RESPONSIBILITIES
· Analytical skills to help with the management of Comind tickets (resulting from Claim backs, special exceptions to surcharges, Service and Logistics complaints) Create RE/CN/DN
· Support general administration tasks (like mailing)
· Process customers documentation enquiries (Technical Data Sheet, Certificates, Origine of goods, Export documents, DS orders documents, …)
· Support collecting customs documents and assisting with the preparation of shipping documents for WH and DS orders.
· Fill in customers data files
· Extract charts from Power BI
· Any other administrative activity at the request of the CX Team Leads/Manager.
What will you bring to Ansell?
REQUIREMENTS
· Fluent English (B1 at least), other language will be an asset
· Knowledge of an appropriate ERP system: SAP & SFDC
· Customer Service environment experience is a plus
· Able to understand end-to- end CX administrative tasks
· PC literate: sufficient knowledge of PC and network and standard packages used under windows (Excel)
PERSONAL SKILLS
· Fast learner
· Internal customer orientation
· Good communication and analytical skills
· Stress resistance
· Attention to detail and self - organization
· Time and priority management
Our Commitment to Diversity Equity and Inclusion
Ansell’s vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality.
When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. Rather, it’s what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it’s what drives us to serve our customers and stakeholders with pride, and it’s also what differentiates Ansell. We believe everyone, no matter how that person self-identifies, deserves an opportunity to achieve success.
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