Job Description
Job Description :
About us
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
About the function:
Sales is where our brands meet the real world.
This team builds the relationships that bring our products to life, partnering closely with customers across markets, channels and occasions to make sure our brands are part of moments that matter everywhere.
It’s a dynamic, people-focused environment where curiosity, commercial thinking and strong relationships make the difference. You’ll have the opportunity to grow your network, develop your skills and see the direct impact of your work every day.
About the role:
Job Title: Key Account Manager E-commerce & Digital Growth
Location: Santiago de Chile
Contract Term: Full Time
Reports Into: Off Trade Manager Chile
Function: Commercial/Sales Team
Role Overview: The Key Account Manager E-commerce & Digital Growth is responsible for accelerating Diageo's digital and omnichannel business by developing strategic partnerships with e-commerce customers, delivering profitable commercial growth, and leading digital initiatives that enhance shopper experience, commercial execution, and long-term business capabilities.
Beyond delivering commercial results, this role is expected to lead the evolution of Diageo's digital commerce capabilities by embedding Digital Shelf Excellence, scaling omnichannel best practices, influencing cross-functional ways of working, and introducing innovative growth initiatives that strengthen long-term competitive advantage. The KAM E-commerce & Digital Growth is accountable for both running the digital business and transforming the digital business.
Role Responsibilities:
· Develop and execute digital customer growth strategies.
· Build strategic partnerships with key e-commerce customers.
· Lead Joint Business Planning for digital accounts.
· Define omnichannel commercial priorities.
· Champion Digital Shelf Excellence by improving online content quality, search visibility, assortment, availability, pricing, and shopper experience across digital customers.
· Lead e-commerce accounts trade investment strategy and performance optimization.
· Translate shopper insights into commercial growth opportunities.
· Lead digital transformation initiatives that strengthen Diageo's digital commerce capabilities and accelerate omnichannel growth.
Required Experience:
· 3–5 years of experience in Key Account Management, E-commerce, Digital Commerce, Category Management or Commercial roles within FMCG, Retail or Digital businesses.
· Experience working with online retailers, marketplaces or omnichannel customers.
· Strong analytical skills with the ability to interpret data and make informed business decisions.
· Excellent communication, stakeholder management, and collaborative leadership skills.
· Proven experience supporting or leading commercial negotiations, managing customer agreements, promotional plans, and executing commercial initiatives.
· Experience analyzing sales performance, profitability, market share, and commercial KPIs to support business decisions.
· Demonstrated ability to work cross-functionally with Trade Marketing, Category Management, Finance, Marketing, and Customer Service teams to ensure successful execution of customer plans.
· Experience with analytics and reporting tools such as Google Analytics, Mixpanel, or Power BI.
· Familiarity with Conversion Rate Optimization (CRO), Search Engine Optimization (SEO), and conversion funnel concepts.
· Intermediate level of English.
Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Recruitment Scam Warning
Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.
Worker Type :
RegularPrimary Location:
SantiagoAdditional Locations :
Job Posting Start Date :
2026-07-09