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Job Description
- Manage relationships with operations and customer support team of assigned key partners (e.g., Telcos, Retailers) in the region.
- Represent the user by providing insights and feedback to Product Managers and Go-To-Market teams to ensure core metrics like Customer Satisfaction and contact rate are achieved.
- Evolve the user journeys for Google Platforms and Devices, with a particular focus on partner engagement to deliver and support growth.
- Develop and evolve the user experience strategy for Google product offerings based on a knowledge of products and local market landscapes.
- Manage the launch of new hardware products working with partner representatives, Go-To-Market teams, and other cross-functional stakeholders.