Partner, Team Member Relations

Primary Job Duties: Includes but is not limited to:

• Serve as the initial contact and liaison for intake and assessment of team member complaints.
• Manage effective case management of Team Member related issues such as: complex TMR issues, disciplinary actions, legal issues, policy interpretation/application and investigations. Ensure action is being taken within set SLAs to address these issues and provide insight and feedback to managers and other stakeholders as appropriate.
• Investigate and evaluate cases of Team Member dissatisfaction or misconduct. Interview Team Members and other relevant stakeholders to effectively and impartially assess the situation or perceived problem.
• Visit affected departments, contact supervisors, review relevant policies, and objectively document all facts and opinions relevant to the case.
• Report findings and consults with HR and Operations leadership on appropriate responses and solutions.
• Collaborate and consult with various individuals and departments, establish, and maintain effective working relationships with all levels of management, Team Members and Subject Matter Experts such as Legal, Compliance and other HR Team Members as needed to coordinate investigation-related activities and determine outcome recommendations.
• Work closely with HR Managers and Directors to ensure constant collaboration and communication to provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for Team Members, managers, and leaders in a manner consistent with Resorts World policies, practices, and legal considerations.
• Collect information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
• Identify opportunities for improving TMR policies and procedures based on analytics and trends. Collaborate with other TMR Partners on formulating and implementing solutions.
• Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations.
• Exercise sound judgment in handling or working with confidential data and situations.
• Collect sensitive and confidential information and documentation from appropriate sources, including through claimant, witness, and targeted Team Member interviews; prepare and submit reports related to investigations; and propose remedial action based on investigation findings.
• Work closely with both surveillance and security personnel to obtain investigation information if applicable.
• Promote direct communication, proactive problem resolution and positive rapport amongst Team Members and managers.
• Complete and maintain appropriate case file documentation in the case management software, to ensure a full picture of Team Member relations activity informal and formal processes, TMR recommendation, advice given, outcomes issued, inquiries, etc.
• Maintain knowledge and understanding of laws and regulations related to Equal Employment Opportunity (EEO), affirmative action, collective bargaining, unions, labor relations, and human resources.
• Assist with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to draft detailed, high-quality documentation that summarize findings, make credibility assessments and issue recommendations for remedial and/or disciplinary action, when appropriate.
• Working knowledge of human resources laws, regulations, guidelines, and contract negotiations.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Ability to analyze situations, make independent decisions, prioritize to meet deadlines, work under pressure, and be a team player.
• Excellent organizational skills and time management skills with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Working knowledge of Microsoft Application (example Word, Excel).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Experience in Team Member and labor relations management.
• Experience working in a collective bargaining agreement environment in a related field.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• Must be 21 years of age.
• At least three years of experience in Human Resources and/or Employee Relations.

Preferred:

• Bachelor’s degree in human resource management or in a related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.