Incident / Problem Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident / Problem Manager based in the United States.

This role plays a critical part in ensuring the stability and reliability of enterprise IT services within a mission-driven federal environment. You will oversee both incident response and problem management activities, ensuring that service disruptions are resolved quickly while underlying causes are systematically addressed. Acting as a key coordination point during major incidents, you will bring together technical teams and stakeholders to restore services efficiently and maintain clear communication throughout the resolution process. The role also focuses on identifying trends, driving root cause analysis, and implementing preventive measures to reduce recurring issues. Working in a structured ITIL-based environment, you will help strengthen operational resilience and service quality. This position is well suited for professionals who thrive in fast-paced, high-accountability IT operations environments.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident / Problem Manager based in the United States.

This role plays a critical part in ensuring the stability and reliability of enterprise IT services within a mission-driven federal environment. You will oversee both incident response and problem management activities, ensuring that service disruptions are resolved quickly while underlying causes are systematically addressed. Acting as a key coordination point during major incidents, you will bring together technical teams and stakeholders to restore services efficiently and maintain clear communication throughout the resolution process. The role also focuses on identifying trends, driving root cause analysis, and implementing preventive measures to reduce recurring issues. Working in a structured ITIL-based environment, you will help strengthen operational resilience and service quality. This position is well suited for professionals who thrive in fast-paced, high-accountability IT operations environments.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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