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Job Description
Job Id:
657
# of Openings:
1
Job Qualifications and Special Skills include:
Clinical Phone Specialist Float
Job Schedule: Mon - Friday: 8 am - 5 pm
Job Type: Full-time / Non-Exempt
Job Location: Muskegon, MI
Hackley Community Care (HCC) is a Federally Qualified Health Center that provides comprehensive healthcare services—including medical, dental, mental health, and pharmacy care—to residents of Muskegon County. HCC is looking for a highly self-motivated individual with exceptional phone and clinical skills.
Under the direction of the Site Manager, the Clinical Phone Specialist functions using a team-based approach as a member of the Integrated Care Team and is the patient’s first line contact with the medical staff when they call with a concern or question.
Benefits and Perks:
Job Schedule: Mon - Friday: 8 am - 5 pm
Job Type: Full-time / Non-Exempt
Job Location: Muskegon, MI
Hackley Community Care (HCC) is a Federally Qualified Health Center that provides comprehensive healthcare services—including medical, dental, mental health, and pharmacy care—to residents of Muskegon County. HCC is looking for a highly self-motivated individual with exceptional phone and clinical skills.
Under the direction of the Site Manager, the Clinical Phone Specialist functions using a team-based approach as a member of the Integrated Care Team and is the patient’s first line contact with the medical staff when they call with a concern or question.
Benefits and Perks:
- Desirable & Rewarding Practice
- Supportive & Collaborative Team
- Patient-Centric Focus
- Competitive Compensation Package
- Exceptional Benefit Package
- Paid Time Off
- Paid Holidays
- Quarterly Bonus
- Retirement plan with company contribution
- Vendor Discounts
Job Qualifications and Special Skills include:
- High school diploma or equivalent required.
- Graduation from an accredited medical assistant or nursing training program required.
- Current, active, and in-good-standing LPN licensure in the State of Michigan.
- Medical Assistant certification or registration is a plus but not required.
- CPR/Basic Life Support (BLS) certification required.
- Knowledgeable in nursing principles, practices, and protocols.
- Strong oral communication skills, with the ability to effectively assess patients during limited phone conversations.
- Capable of working independently as well as part of a team.
- Accurate and professional oral and written communication skills.
- Passionate about working with underserved populations.
- Proficient in computer skills, including EHR software programs.
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