Who We Are

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.

Our Global Reach

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Our Program

You’ll be joining the JD Vanguard (JDV) Graduate Program, our frontline leadership pathway for the next generation of supply chain talent. Over the course of a year, you’ll take on real projects, build technical and people-leadership skills, and learn how JD Logistics operates at a global level, with the opportunity to extend and continue your journey.

Responsibilities

• Monitor and oversee work order execution in real time to ensure timely, accurate, and service-oriented completion.

• Coordinate closely with drivers, warehouse teams, customers, and internal cross-functional departments to maintain seamless day-to-day operations.

• Communicate proactive and accurate status updates to all relevant stakeholders throughout the work order lifecycle.

• Identify, investigate, and resolve operational exceptions, including incorrect addresses, cargo discrepancies, and transportation delays.

• Escalate critical issues when necessary and ensure fast, effective resolution to minimize operational disruptions.

• Maintain high service quality standards while supporting continuous operational efficiency and customer satisfaction.

• Collaborate with internal teams to improve processes, optimize workflows, and enhance overall operational performance.

• Work onsite at Steinbrinkstraße 3, 46145 Oberhausen, Germany

Minimum Qualifications

• Advanced fluency in German (C1/C2) and business fluency in English (B2/C1)

• 1+ years of experience in an customer service, administrative, or coordination role.

• Strong analytical and problem-solving skills with an attention to detail.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

Ready To Apply?

Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com