Job Description
Area(s) of responsibility
About Us:
Birlasoft part of the multibillion-dollar CK Birla Group is a global leader in Cloud AI and Digital technologies With professionals worldwide we combine domain expertise with enterprise solutions to enhance business efficiency and productivity Our consultative and design-thinking approach empowers societies globally while continuing the Groups heritage of building sustainable communities
Job Title: L1 Support for End User Migration:
Location: Yokohama-shi, Kanagawa-ken Japan
Duration: 3-5 Months contract
Early Joiners only
• Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows
• Perform basic desktop support activities to assist users during laptop/desktop migration
• Assist end users with device login, credential validation, and first access post migration
• Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers
• Perform basic physical troubleshooting including power, cabling, and port level checks
• Verify that migrated devices are accessible and functional for end users post migration.
• Identify, document, and escalate migration related issues to the appropriate remote support teams.
• Support immediate post migration hyper care and ensure unresolved issues are addressed
• Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.
• Experience in mapping the shared drives and troubleshooting outlook issues
• L1 troubleshooting of user profile issues