Member Support Agent with Finnish - Gdansk

Join us for the position of Member Support Agent and become a member of our unique international team, supporting farmers in the organization that focuses its activities on sustainability.

About the job

To increase the support to our farmer, a dedicated team in Gdansk has been created two years ago. The main responsibilities of a Agent are to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our team is part of a global digital and operations department.

Specifically, you will

• proactively handle farmers’ inquiries on a daily basis providing quality, accurate and timely support
• maintain master data
• verify documentation based on established guidelines and standards
• support administration of quality assurance programs connected with sustainable farming
• establish a strong relationship and trust with our farmers
• build our knowledge library and create how to guides
• handle ad hoc tasks on a daily basis

Essential Skills and Qualifications

• at least a bachelor's degree
• fluency in Finnish (both written and spoken)
• advanced level of English (speaking and writing)
• excellent problem-solving abilities, demonstrating a proactive and solutions-oriented mindset
• strong communication skills, with the ability to effectively engage with a diverse range of individuals
• exceptional customer service skills, with a genuine passion for building and maintaining relationships
• attention to detail, self-motivation, and great organizational skills
• ability to identify process improvements
• experience in dealing with documentation verification
• experience with CRM system
• experience in the customer service field would be a huge advantage
• experience in projects based on lean management will be a plus

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

We are committed to salary transparency and will discuss the salary range and benefits before the first interview. 

What do we offer?

• Work in an international environment with teams across different countries
• Scandinavian working style – flat structure, informal atmosphere & no formal dress code
• Flexible working hours with a hybrid work model, offering a balance between office collaboration and home office flexibility
• Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us
• Private medical care (LUX MED) and life insurance (Unum)
• Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets – you choose)
• Employee Assistance Program (psychological, legal and financial support)
• Wellbeing initiatives, including sports activities and communities (e.g. running team)
• Structured onboarding and access to expert‑led trainings
• Co‑financing of education and certifications, supporting continuous professional development
• Employee referral bonus program
• Brand‑new modern office full of greenery and plants
• On‑site parking
• Spacious canteen with fresh breakfasts and lunches available daily

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Punkt building in Gdańsk.

As of now, we have an IT Services and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission ensuring an optimal global supply of fresh Arla products – every single day.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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