Electrical Service Representative, Supervisor

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship. 

The Customer Care Division is recruiting for two Customer Engineering Supervisors. These positions will supervise the work of Electrical Service Representatives, Senior Electrical Service Representatives, and administrative staff, who provide administrative and field support services for commercial and residential electric service installations. The candidates selected for this position will be assigned to work at one of City Light’s Service Centers. These positions will report to the Customer Engineering Manager.

Here is more about what you’ll be doing: 

• Responds to a variety of customer inquiries and problems concerning utility service; provides technical guidance as required. 
• Reviews and resolves customer inquiries and complaints; serves as a technical liaison to customers; reviews and approves customer contracts and agreements. 
• Provides guidance and assistance to engineers, architects, electrical contractors, and building owners and agents regarding new or expanded electric service requirements.
• Assists in the coordination of internal services to meet customer expectations.
• Monitors data sources to identify anomalies that can disrupt project timelines and completion, and adjusts resources to address those anomalies.
• Collaborates with other work groups in City Light and other City departments to address and resolve barriers to successful project completion.
• Reviews and approves workgroup time sheets and expenditures. 
• Plans and coordinates special customer advisory services in the areas of underground utility projects and requests for improved lighting systems, such as streetlights and floodlights. 
• Provides information and assistance to the public regarding City Light programs and requirements.
• Plans, develops, and delivers training to staff on the work performed by the Customer Engineering team, and participates in the performance management process.
• Performs the duties of an Electric Service Representative when complex issues arise or on an as-needed basis.

Required Qualifications: 

In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has: 

Requires a minimum of five years of progressively responsible experience in residential and commercial advisory work in the electric power service field, equivalent to two years as City of Seattle Senior Electrical Service Representative; and the ability to supervise. A baccalaureate degree in electrical engineering, business administration or a related field may substitute for a maximum of two years of the required non-senior level experience (or a combination of educa­tion and/or training and/or experience which provides an equivalent back­ground required to perform the work of the class).

Work Environment/Physical Demands

The majority of the work of this class is performed in a normal City work/office environment; however, caution is required when conducting field inspections of high voltage electrical connections.

License, Certification and Other Requirements

Current State of Washington driver's license.

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• Significant experience with electrical service installation regulations and methods applicable to residential and commercial buildings. 
• Thorough knowledge of electrical principles, practices and terminology, and the principles and practices of energy conservation relative to the efficient usage of electrical energy. 
• Able to organize, instruct, and supervise a staff of technical employees and establish and maintain effective relations with contractors, associates, and residential and commercial customers.
• Ability to exercise independent judgment in recommending revised policies and procedures in the assigned area, reordering priorities of subordinates based on shifting workload, and resolving customer complaints and inquiries that are referred by subordinates. 
• Ability to learn and operate new electronic programs and apply the knowledge to existing/new business practices.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Emergency Response Commitment: 

Seattle City Light is committed to reliable service during emergencies. Through our Emergency Response Program, each employee is assigned a role—usually aligned with their regular duties—to support emergency operations. Your participation is required and vital to helping the utility stay prepared and serve our community when it matters most.

The full salary range for this position is $52.17 to $60.74 per hour.

Application Process

Please submit the following with your online application: 

• A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement 
• A current resume of your educational and professional work experience. 

Incomplete applications will not be accepted.

Who May Apply: This position is open to all candidates that meet the qualifications.   Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020.Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers.