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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

The TAS Operational Excellence Analyst is a critical role within the Talent Acquisition Services Team, responsible for ensuring the quality, timeliness, and continuous improvement of TAS processes. The role is designed around proactive monitoring, data-driven insights, and cross-functional collaboration to uphold service standards and support the overall performance of TAS coordinators and teams.

This role serves as the operational performance compliance analyst for TAS — identifying risks before they escalate, owning reporting and performance visibility, and stepping in as a flexible resource when demand spikes across different TAS teams.

Key Responsibilities

1. Preventive Audits & Active Process Monitoring

Serve as the primary control point for TAS process compliance and SLA adherence through proactive, real-time monitoring:

• Conduct regular preventive audits on TAS activities and workflows to verify alignment and compliance to established Service Level Agreements (SLAs).
• Actively monitor open tasks, pending items, and workflow queues to identify items that have been left unattended or are at risk of missing SLA thresholds.
• Flag at-risk tasks before they develop into escalations.
• Maintain an audit log of findings, patterns, and recurring gaps to support root cause analysis and process improvements.
• Partner with Team Leads to close identified gaps in a timely manner and ensure coordinators are taking appropriate follow-through actions.
• Continuously refine audit checklists and monitoring frameworks to reflect process updates and evolving SLA requirements.

2. Reporting & Data Insights

Own and manage all reporting functions relevant to TAS operations:

• Develop, maintain, and distribute regular performance and operational update reports for TAS stakeholders.
• Translate raw operational data into meaningful insights that can inform decision-making, process improvements, and strategic planning.
• Identify trends, patterns, and anomalies in TAS data and present findings in a clear, actionable format.
• Maintain data accuracy and integrity across all reporting outputs.
• Proactively recommend improvements to reporting cadence, format, or content based on stakeholder needs.

3. TAS Scorecard Management

Own the data management process for the TAS Coordinator Scorecard:

• Gather all required data and metrics needed to populate the TAS Coordinator Scorecards on a regular cycle.
• Accurately complete and maintain scorecards in line with defined performance criteria and evaluation standards.
• Collaborate with Team Leads to review scorecard entries for accuracy and completeness prior to finalization and release.
• Manage the release timeline and ensure scorecards are distributed to the appropriate parties in a timely manner.
• Maintain a version-controlled archive of completed scorecards for reference and trend analysis.

4. Backup Resource for TAS Teams

Serve as a flexible resource to maintain service continuity during periods of elevated work volume:

• Act as a backup support resource for any TAS team experiencing a spike in work volume or capacity constraints.
• Maintain a working understanding of the core responsibilities across TAS teams to enable effective support.
• Coordinate with Team Leads to prioritize tasks and deploy backup support efficiently.

5. Project Oversight & Initiative Support

Provide operational oversight and coordination for projects within TAS:

• Track the status and progress of ongoing TAS projects and initiatives, ensuring milestones and deadlines are met.
• Maintain project documentation and communicate updates to relevant stakeholders.
• Identify potential risks or blockers to project timelines and escalate appropriately.
• Support the implementation of process improvement initiatives led by the Optimization Lead.

Qualifications & Requirements

Required Skills & Competencies

• Knowledge of Talent Acquisition Services Processes
• Strong analytical mindset with the ability to translate data into clear, actionable insights.
• Proactive and self-driven — able to identify issues without being directed and act with urgency.
• Proficient in Microsoft Excel — including pivot tables, formulas, data validation, and dashboard creation.
• Detail-oriented with a high degree of accuracy in data handling and reporting.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Strong communication and collaboration skills, particularly in working with Team Leads and cross-functional stakeholders.
• Comfortable working with structured processes and SLA-driven environments.

Preferred Qualifications

• Knowledgeable in navigating Workday reports (extraction and processing).
• Experience in process auditing, quality assurance, or operational monitoring roles.
• Experience in translating data into visual presentations for stakeholders

What Success Looks Like

In this role, success is defined by the ability to keep TAS operations running smoothly and proactively — catching issues before they become problems, keeping performance data accurate and timely, and enabling the broader TAS team with the insights they need to continuously improve.

Focus Area - Key Outcome

Preventive Audits - Zero undetected SLA breaches; escalations are flagged before they occur

Reporting & Insights - Stakeholders have timely, accurate, and decision-ready data

Scorecard Management - Scorecards released on time with verified accuracy

Backup Support - TAS teams maintain service levels during volume spikes

Project Oversight - Projects tracked and milestones met with minimal slippage

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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