Sr. Technical Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Technical Support Engineer based in India.

This role sits at the heart of enterprise customer success, where you will act as a trusted technical expert supporting complex security solutions used globally. You will troubleshoot and resolve high-impact issues across cloud-native security platforms and integrated third-party systems, ensuring customers maintain optimal protection and performance. Working in a fast-paced, SLA-driven environment, you will collaborate closely with engineering, product, and support teams to deliver fast and effective resolutions. The role combines deep technical investigation with customer-facing advisory work, requiring strong analytical thinking and communication skills. You will also contribute to knowledge sharing, mentoring, and continuous improvement of support processes. Beyond issue resolution, you will proactively identify risks and recommend best practices to enhance customer environments. This is a high-ownership role where your expertise directly strengthens customer trust and security outcomes.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Technical Support Engineer based in India.

This role sits at the heart of enterprise customer success, where you will act as a trusted technical expert supporting complex security solutions used globally. You will troubleshoot and resolve high-impact issues across cloud-native security platforms and integrated third-party systems, ensuring customers maintain optimal protection and performance. Working in a fast-paced, SLA-driven environment, you will collaborate closely with engineering, product, and support teams to deliver fast and effective resolutions. The role combines deep technical investigation with customer-facing advisory work, requiring strong analytical thinking and communication skills. You will also contribute to knowledge sharing, mentoring, and continuous improvement of support processes. Beyond issue resolution, you will proactively identify risks and recommend best practices to enhance customer environments. This is a high-ownership role where your expertise directly strengthens customer trust and security outcomes.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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