Customer Care Representative

Do you ensure that customer inquiries, orders, and expectations always come together seamlessly? At Oliver Healthcare Packaging, we create packaging solutions for the medical and pharmaceutical industries. Work that truly matters: our products contribute to the safety of patients worldwide. That’s why everything we do must be accurate down to the smallest detail — and this is especially true for customer contact and order management. At our Venray site, you will work in an international environment where reliability, clarity, and collaboration are key. You ensure that customer requests, orders, and internal processes align seamlessly, making a direct contribution to our global delivery performance and customer satisfaction. Your Role As a Customer Care Representative, you are the central point of contact for both customers and the internal organization. You ensure a smooth order management process and safeguard that customer agreements and internal execution are aligned. You take ownership of the collaboration, think in terms of processes, and continuously identify opportunities to improve performance across the chain. What You Will Do Order Management and Follow-up Oversee the end-to-end order process with a clear overview and prioritization, ensuring lead times and delivery reliability Process and review customer orders and requests, including specifications and delivery dates Proactively inform customers about progress and changes Coordinate new product requests with Product Specification Handle complaints, returns, and rework Collaboration and Customer Development Work closely with Planning, Operations, Engineering, and Sales Align feasible delivery timelines and product specifications (right first time) Identify and escalate risks and bottlenecks Actively manage customer expectations and act as a sparring partner for both customers and the internal organization Identify structural improvement opportunities in customer processes and translate them into concrete optimizations Support account analysis and contribute to customer development Build and maintain strong stakeholder relationships Technical and Administrative Support Coordinate and respond to technical customer inquiries and partline requests in collaboration with Product Specification and Engineering Process technical information, quotations, and internal requests Work with ERP/CRM systems to ensure accurate and timely order handling Actively develop knowledge of products and processes Ensure structured and reliable administration Why Oliver Venray Continuous innovation Work with a modern and continuously evolving machine park in our cleanroom environment. A close-knit team We collaborate in an informal way, know each other by name, and support one another. Together, we improve every day. Your expertise matters You will have the space to make an impact and further develop yourself. An international environment, close to home Work in a global organization with the down-to-earth culture of Venray. In addition, we offer: 27 vacation days Bike and fitness scheme Bonus scheme Fresh fruit and healthcare contribution At Oliver, we believe that strong performance starts with a work environment where you feel comfortable.