Program Administrator I – Sertich Ice Center & Acacia Park – Skate in the Park

In this position, you will oversee, direct, and coordinate programs and activities of the Sertich Ice Center & Acacia Park - Skate in the Park programs for Parks, Recreation, and Cultural Services.

This position is subject to budget required furloughs to be implemented in the 2026 calendar year.

As a Program Administrator I, you will:

Establish facility schedules for internal & external programming
Provide assistance in the development, oversight, and monitoring of facility budget
Assess, plan, implement and evaluate facility programs and activities for all user groups
Ensure program & facility compliance with City, SafeSport, and SkateSafe rules, regulations, and standards
Oversee Learn to Skate program including scheduling, marketing, registrations, coach & volunteer compliance, insurance, etc.
Lead marketing & communication campaigns
Other duties as assigned
Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page

We are looking for candidates who demonstrate:
Knowledge of:

Microsoft Office systems, DocuSign, Adobe, and other administrative systems
Organizations including Learn to Skate USA, USA Hockey, US Figure Skating, and US Ice Rink Association programs and their programs & administrative systems
Rink scheduling software such as FinnlySport, or similar point of sale (POS) software systems
Launching pilot programs & special events
Trends in the industry
Professional Skaters Association & figure skating etiquette
Operating leagues, learn to play classes, and camps

Ability to:

Communicate clearly and concisely, orally and in writing
Plan and market ice rink programs, events, and services
Establish and maintain effective working relationships with staff, coaches, clients and customers
Maintain records of programs and personnel information
Create and edit basic marketing materials

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

A bachelor's degree from an accredited college or university with major coursework in Recreation, Sports Management, or a related field
Three years of full-time professional ice rink administration experience
Possess or obtain upon hire, a valid, non-probationary Colorado driver's license not subject to restriction related to alcohol and/or drug violations or pending charges

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

Five or more years of relevant ice industry work experience
A hockey, figure skating, and/or rink background as a participant and/or staff member
USIRA (U.S. Ice Rink Association) CRA (Certified Rink Administrator) designation and/or experience as a hockey or skating director
Experience overseeing an on-ice skating program
Knowledge of Learn to Skate USA & US Figure Skating basic skating elements
Possess, or obtain within 3 months of start date, a Learn to Skate USA Membership
Possess, or obtain within 3 months of start date, a Safe Sport Certification
Possess, or obtain within 3 months of start date, a USA Hockey Coaching and/or Hockey Director certification

Please contact Katie McLaughlin at [email protected] for any questions about this position.

Program Administrator I - Sertich Ice Center

Job Description

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