Service Sustaining Engineer (Power) - Fortaleza

POSITION SUMMARY

This role is responsible for supporting products throughout their life cycle by analyzing and transferring lessons learned from field operations. The position requires close collaboration with Product Line engineering and offering teams, as well as active engagement with multiple stakeholders. The primary focus is to capture high-level requirements, consolidate feedback, and define acceptance criteria, translating these into clear and actionable test cases. This work will drive product solutions and strengthen the sustaining process. The role also includes verifying and ensuring the optimal performance and reliability of products.

RESPONSIBILITIES

• Produce technical documentation for the region (LATAM) in accordance with the Product Line direction.
• Coordinate the activities in the region and provide necessary documentation to support the CO process.
• Assist the manufacturing team for the regionalization of the products in accordance with the Product Line direction.
• Work with service team on cases occurred in field.
• Eventually support the Application Engineer team with proper documentation.
• Follow test methodology, processes and procedures.
• Ensure accuracy and consistency of test documentation.
• Analyze specific applications providing active support and service.
• Promote and maintain the highest possible environment of teamwork and collaboration.

QUALIFICATIONS

• Excellent planning and communication skills are required.
• Knowledge on electrical components.
• Knowledge of PLM (Product Life Cycle management) and processes.
• Ability to communicate effectively with employees within the region (LATAM) as well as across the regions.
• Good English language knowledge.
• Available for global travels for meetings and testing

EDUCATION and EXPERIENCES

• University degree or Diploma in Electrical/Electronic Engineering.
• At least 3 years of experience. Shorter experiences may be evaluated based on the specific skills of the candidate.
• Experience in equivalent areas (e.g., UPS, Power converter or low voltage electrical distribution) is a plus.

TIME TRAVEL REQUIRED

• 25%

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