Job Description
At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
Lead from the front in a role where your impact is felt every day. As Team Leader, you’ll take ownership of daily work allocation, ensuring your team is set up for success while delivering consistent, high-quality underwriting outcomes and exceptional customer service.
You’ll coach and develop your people, building capability and confidence while fostering a culture of continuous improvement. With a strong focus on quality and efficiency, you’ll identify smarter ways of working, enhance team performance, and ensure every decision reflects a customer-first mindset.
This role is perfect for a motivated leader who thrives in a fast-paced environment, is passionate about developing others, and is driven to deliver both outstanding service and strong operational results.
What You’ll Do
Drive partner advocacy by delivering quality service outcomes and resolving escalated issues promptly
Monitor team customer interactions and provide timely, constructive feedback to lift performance
Support the Manager to motivate and inspire the team to deliver best-in-class customer service
Allocate resources and assign work to meet daily, weekly, and monthly operational plans
Ensure tailored coaching plans are executed to achieve customer, growth, and efficiency targets
Maintain strong governance by adhering to Group policies and procedures
Demonstrate IAG values and lead through the IAG Way in all interactions
Foster a safe, inclusive environment that supports wellbeing and engagement
Lead coaching, capability uplift, and resource planning to drive continuous improvement
Execute action plans to strengthen team capability, quality outcomes, and performance standards
This is a permanent role and offers a flexible hybrid work model based in Newcastle or Gadigal Country (Sydney).
What You’ll Bring
Proven experience leading and coordinating a team, with at least 3 years in a Team Leader role
Strong ability to prioritise workloads and deliver against KPIs and organisational goals
Energetic leader who builds a positive, high-performing team culture
Sound judgement and business acumen with strong organisational skills
Excellent customer service, conflict resolution, and stakeholder management capabilities
Relevant insurance knowledge, including a Certificate IV (or Diploma) and understanding of General Insurance products and operations
What We Offer
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Sunday 5 July 2026 11:59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.