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Job Description
- Partner directly with select, strategic customers to understand their business challenges. Design, co-develop, debug, and deploy custom conversational AI agents and solutions to accelerate their time to value.
- Act as a high-level problem solver, empowered to write bespoke code, develop custom tooling, and even contribute directly to the core product codebase to resolve critical customer issues.
- Systematize your learnings from customer engagements by creating reusable tools, building documentation and accelerators, and establishing best practices that can be used across the organization.
- Serve as a critical feedback loop to our core Product and Development teams. Synthesize insights from the field to influence product strategy, identify feature gaps.
- Act as a subject matter expert, providing technical guidance and best practices to customers on agent improvement, performance tuning, CI/CD pipelines, and production readiness.