Technical Service

LocationSchaumburg - IllinoisAbout the opportunityNatus Medical Inc. is seeking a skilled technical service professional to provide post-sale technical customer service to customers via phone, online chat, or text. This role is based in a call center environment and is not compensated based on achievement of sales targets.What you'll get to do Respond to a high volume of varied complexity technical inquiries, including equipment or software installation/activation/troubleshooting and providing technical product specifications and information on compatibility with other products Provide responses to customer inquiries based on pre-determined scripts and other response guidance tools Recommend products or services, such as warranties, as part of customer issue resolution Work cross-functionally to resolve complex challenges and develop strategic, long-term solutions Translate technical concepts and their implications for non-technical audiences and constructively address feedback or objections Skills and Experience 5-8 years of experience in a technical service role, with extensive experience and deep expertise in a specific function or area of specialty Strong influencing and persuasive skills, with the ability to gain buy-in for complex recommendations Ability to work cross-functionally and lead technical aspects of complex projects Effective communication skills, with the ability to communicate technical concepts to non-specialist stakeholders Ability to manage own workload and support team planning efforts to ensure deadlines and goals are met Experience planning, allocating, and managing resources for large-scale projects and developing specifications based on broad input Strong teamwork, agility, accountability, and respect, with a focus on cultivating an environment where collaboration and continuous improvement thrive