COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

1. Clinical Service Delivery

• Perform a full range of massage, esthetic, and body treatment services to Hilton Curio and Valor Hospitality brand standards

• Serve as the technical benchmark for guest experience and treatment quality across all 7 treatment rooms

• Conduct quality checks on treatment setups, room presentation, and product usage compliance

• Demonstrate and role-model service sequencing, guest communication, and draping protocols

2. Protocol Development & Documentation

• Own, author, and maintain the full spa protocol library covering all current and new treatment offerings

• Write protocols to Valor brand standards, including step-by-step procedures, timing, product application, and guest interaction guidance

• Collaborate with the Spa Director to identify gaps in the existing protocol library and prioritize accordingly

• Develop new protocols as services are added to the spa menu – encouraged to collaborate with other therapists on the team to develop these protocols

• Submit all protocols to the Spa Director for review and approval prior to team distribution

• Maintain a living protocol binder (digital and/or physical) that is current at all times

3. Team Training & Development

• Lead hands-on training sessions for new and existing therapists on all spa protocols

• Conduct monthly skills observations and provide documented feedback to the Spa Director

• Support onboarding of new hires, including protocol walkthroughs, room setup standards, and guest service expectations

• Identify skill gaps within the team and bring training recommendations to the Spa Director/Manager

• Serve as the first point of escalation for therapist questions during operational hours

4. Retail & Inventory Management

• Oversee day-to-day back bar product inventory, including stock counts, par levels, and reorder requests

• Track and report retail sales performance to the Spa Director on a weekly basis

• Educate and coach therapists on product knowledge and in-treatment retail recommendations

• Flag slow-moving inventory and propose promotional or educational strategies to the Spa Director

• Ensure back bar product usage is within guidelines and report discrepancies

5. Team Leadership & Floor Presence

• Act as the operational lead on shift in the absence of the Spa Director/Manager

• Model professionalism, punctuality, and guest-first behavior at all times

• Support therapist scheduling input and flag coverage concerns to the Spa Director

• Foster a collaborative, accountable team culture aligned with Hilton and Valor brand values

• Address minor team concerns in the moment; escalate matters to the Spa Director or manager immediately

Required Qualifications

• Valid state licensure in Massage Therapy

• Valid state licensure in Esthetics/Cosmetology

• Certification or demonstrated proficiency in Body Treatments

• Minimum 2 years of professional spa experience

• Prior leadership, training, or senior therapist experience preferred

• Strong written and verbal communication skills

• Proficiency with spa booking/POS software

• Familiarity with Hilton brand standards preferred

Compensation

• Hourly base rate as established in employment agreement

• Commission on treatments and retail sales per current commission structure

• Commission structure and rates are governed by the current compensation agreement on file

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!  Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!