TikTok Shop - S&OP Manager, CBT

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Job Responsibilities

1. Lead S&OP management for TikTok Shipping, leveraging historical data, business targets, promotional plans, and market trends to generate short-, mid-, and long-term volume forecasts. Communicate forecast outputs to internal and external stakeholders to support workforce, transportation, and resource planning, while continuously collecting feedback to improve forecast quality.
2. Work closely with cross-functional teams including network planning, merchant warehouse operations, merchant operations, and campaign teams to align on network capacity, warehouse plans, penetration targets, and promotional schedules, ensuring forecast assumptions are consistent with business realities.
3. Partner with upstream business teams to improve the accuracy and effectiveness of forecast inputs, and collaborate with product and algorithm teams to optimize forecasting models, logic, and parameters for higher accuracy. Monitor forecast accuracy on an ongoing basis, conduct regular variance analysis, and drive continuous improvement. When significant gaps arise between forecast and actual performance, develop contingency plans to minimize resource loss and operational risk.
4. Support capacity coordination for key projects, major campaigns, and new business launches, ensuring sufficient and stable resource supply for high-priority initiatives.
5. Continuously refine the S&OP process framework and establish effective forecast communication and alignment mechanisms; organize regular review meetings to track forecast updates and execution progress.

Minimum Qualifications:

1. Bachelor’s degree or above, preferably in Supply Chain, Logistics, Data Analytics, Statistics, or related fields.
2. Strong analytical skills with proficiency in common data analysis tools; SQL capability is preferred.
3. At least 3 years of relevant experience in production planning, demand planning, supply planning, S&OP, or supply chain operations.
4. Familiarity with e-commerce supply chain, international warehousing, or overseas local logistics; experience in e-commerce platforms or international logistics is a plus.
5. Strong data-driven problem-solving skills and an innovative mindset, with the ability to respond effectively to complex scenarios by adjusting forecasting strategies and resolving execution issues quickly.