RRC - Customer Service Rep II

The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry; and surface mining operations. You can find more details about us on the Railroad Commission of Texas' website here https://www.rrc.texas.gov/about-us/.   

To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:  

• Generous paid time off, including vacation, sick time, and at least 12 paid holidays per year
• Telework options for eligible positions  
• Flexible work schedules
• Retirement pension with a 150% agency match – you can watch this YouTube video that describes this amazing benefit https://www.youtube.com/watch?v=AJI6M7g73-w 
• 401(k), 457(b) and Roth
• Health premiums 100% paid for full-time employees
• Tuition Reimbursement
• Wellness and Exercise Leave
• Career development programs/opportunities for advancement  

For a complete list of our total compensation package, please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees, visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.  
 

      The Railroad Commission of Texas seeks a Customer Service Representative to perform responsible customer representative duties in the Public Sales Unit, Information Services Section, Information Technology Division. Information Services maintains an extensive catalog of historical Texas oil and natural gas well records in multiple formats and is responsible for the customer service functions related to providing the information contained in these records. The Public Sales Customer Service Representative performs work such as recording, classifying, examining, and verifying financial records, documents, or reports, and assisting customers with record requests and payments related to oil and gas records and fees.

Essential Job Duties

• Respond to customer inquiries and requests by telephone, e-mail, or in person.
   
• Receive, record, and audit large sums of money collected from records research copies, and Oil and Gas Division permit fees.
   
• Process POS credit card transactions, as well as checks for payments
   
• Prepare receipts and may receive cash.
   
• Verify data entered into the cash receipt system and assign program codes. 
   
• Provide customer service as needed. 
   
• Actively participate in independent job-related research and demonstrate initiative when seeking solutions to issues. 
   
• Assist the public in accessing and researching Commission records.
   
• Perform additional tasks, as assigned, to maintain workflow.
   
• May assist with data entry of Revenue into the agency's revenue database.

 

Knowledge, Skills, Abilities

• Knowledge of professional office protocol and procedures.
   
• Skill in using Microsoft Office, mainframe terminal operations, and other Windows-based PC software applications.
   
• Skill in basic mathematical operations, reading and writing comprehension, and professional, business writing.
   
• Skill in communicating effectively, both orally and in writing. 
   
• Demonstrated skill in working on tasks requiring meticulous attention to detail and maintaining a high level of accuracy.
   
• Ability to provide good telephone front desk customer service etiquette.
   
• Ability to learn and understand oil and gas policy and procedures, and interpret processes.
   
• Ability to accurately file, sort, alphabetize, organize, and distribute documents and retrieve files.
   
• Ability to operate a copy machine and other general office equipment.
   
• Ability to provide excellent customer service in a public environment and perform job duties under pressure while meeting deadlines.
   
• Ability to reach low and high, push and pull heavy file drawers, and lift, carry, and move up to 30 pounds. 
   
• Ability to work around equipment generating heat, noise, and bright reflective lights.
   
• Ability to work independently and on a team. 
   
• Ability to work Monday-Friday, 8 AM – 5 PM.
   

For Military Crosswalk information, please visit: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf 
 

Minimum Qualifications

• High school diploma or GED.
• Knowledge of professional office and administrative practices and procedures.
• Direct customer service experience, including financial transactions.
• One or more years of relevant professional experience.
• One or more years of experience receiving, recording, and auditing large sums of money collected through financial transactions. 
• Ability to work independently as well as part of a team. 
• Ability to work 8:00 AM – 5:00 PM in the office.

Preferred Qualifications

• General knowledge of Oil and Gas Division functions.
• Detailed familiarity with forms and filing procedures.
• Bachelor's or advanced degree in a customer service-related field.

Work Environment:

Primarily indoors with heating and cooling regulated in a general office environment. The noise level in the work environment is generally low to moderate, with occasional customer conversations in the public area. May work with old documents that contain dust and other materials.

Physical Requirements:

The physical requirements described here are representative of those required of an employee to successfully perform the essential functions of this job. 

Ability to reach high and low; open, close, and retrieve files from file cabinets as well as operate a computer keyboard and appropriate office equipment. The position requires the ability to frequently stand, walk, sit, or stand for long periods, lift up to 30 lbs., open filing cabinets, and bend or stand on a stool, as necessary.  

 

Work Hours: Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternative schedules for employees, provided they do not adversely affect operations or service levels and standard hours of operation are maintained. The Commission may also offer telework in accordance with the agency's approved Telework Plan. Alternate work schedules may be discussed with the hiring manager during the interview process.

 

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:  Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or log in: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

 

Remarks:  

• There is one available position.  
• Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
• Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

           

THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.  

 

Due to the high volume of applications, we do not accept telephone calls. Only candidates selected to interview will be contacted. Notifications to applicants are sent electronically to the email address you provide. 
 

 

The Railroad Commission of Texas is an Equal Opportunity Employer and does not 
discriminate on the basis of race, color, national origin, sex, religion, age 
or disability in employment or in the provision of services. 
The Railroad Commission of Texas is a tobacco-free workplace.