Director of Professional Services (Healthcare SaaS)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Professional Services (Healthcare SaaS) based in United States.

This senior leadership opportunity is ideal for an experienced professional passionate about delivering exceptional customer outcomes within a healthcare SaaS environment. You will oversee technical service operations spanning customer onboarding, implementations, application support, and service excellence while leading a high-performing, customer-focused team. Working cross-functionally with engineering, product, customer success, and clinical stakeholders, you will establish scalable service frameworks that ensure secure, efficient, and predictable customer experiences. The role combines strategic leadership with operational execution, driving continuous improvement, strengthening customer relationships, and supporting the successful adoption of innovative healthcare technology solutions. This is a fully remote position, with preference for candidates based in the Central or Western United States.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Professional Services (Healthcare SaaS) based in United States.

This senior leadership opportunity is ideal for an experienced professional passionate about delivering exceptional customer outcomes within a healthcare SaaS environment. You will oversee technical service operations spanning customer onboarding, implementations, application support, and service excellence while leading a high-performing, customer-focused team. Working cross-functionally with engineering, product, customer success, and clinical stakeholders, you will establish scalable service frameworks that ensure secure, efficient, and predictable customer experiences. The role combines strategic leadership with operational execution, driving continuous improvement, strengthening customer relationships, and supporting the successful adoption of innovative healthcare technology solutions. This is a fully remote position, with preference for candidates based in the Central or Western United States.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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