Equipment Specialist

  **MUST BE LOCATED IN THE NEW YORK OR CLOSE BY** OVERVIEW Reporting to the Lead Equipment Specialist, the Equipment Support Specialist is responsible for managing and providing world class customer service & support to our Distribution Sales Force. This employee will maintain a collaborative support relationship with Distribution outside sales representative(s) to promote customer relationships, support customer equipment growth and development and ensure customer satisfaction. ESSENTIAL FUNCTIONS Assist Distribution Sales Force in selling or specifying “preferred” equipment brands through remote or onsite consultations Develop and maintain a thorough knowledge of the Company’s available resources, products and pricing structures Keep updated with the latest kitchen equipment technology by attending test kitchens, factory trainings and trade shows Assist in training and mentoring Distribution Sales Force in all aspects of selling and specifying kitchen equipment Execute with a high level of accuracy, timeliness and with minimal errors the daily order process for designated accounts utilizing the company ERP (Prelude) System and AutoQuotes Process and route orders for scheduling, order-acknowledgement, shipping and invoicing Maintain and manage orders based on written customer change requests, enforcing change order policies Communicate order delays in a timely and courteous manner, seeking a positive resolution balancing organizational financial/sales goals with the customer needs. Involve or consult with appropriate outside sales and manager to resolve any conflicts Help sales prepare complex quotations, specs, manuals other documentation Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, and other similar activities where applicable Engage in activities to ensure customers satisfaction is achieved while maintaining company objectives for success MINIMUM QUALIFICATIONS Associates Degree in Business or 5+ years of equivalent work experience Prefer relatable field or experience selling Food Service Equipment, design or project management role or related field  Must be able to show a high-level understanding of kitchen design, construction, installation and kitchen operations as it relates to all types of foodservice environment Problem solving and critical thinking Excellent verbal & written communication skills, energetic, positive attitude Ability to work under pressure while maintaining positive behavior Ability to work independently, or with others in a team environment Detail oriented, time and resource management skills, organizational and follow -through skills  Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM) Valid driver’s license Ability to read and understand foodservice plans and construction drawings