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CHAGEE USA

User Campaign Operations Manager

SingaporePosted 3 weeks ago
Full-timemid

Job Description

We are looking for an experienced and detail-oriented professional to join our regional team. This role will focus on planning, executing, and optimizing in-app campaigns across APAC markets, collaborating with cross-functional teams to deliver high-quality user experiences and drive business results.
Key Responsibilities
1. Activity Planning & Execution
  • Plan and implement cross-market campaigns, promotions, and themed events on the APAC APP platform.
  • Ensure alignment with business goals and campaign objectives.
2. Cross-Departmental Collaboration
  • Coordinate closely with product, design, marketing, BI and local teams.
  • Ensure seamless campaign execution with timely resource alignment.
3. Data Monitoring & Performance Tracking
  • Track and analyze key activity metrics such as participation rate, conversion rate, and retention rate.
  • Generate post-campaign performance reports and provide actionable insights.
4. User Feedback & Activity Optimization
  • Collect and evaluate user feedback to improve campaign experience and efficiency.
  • Continuously test and refine campaigns based on results and market trends.
5. Budget Management & Resource Planning
  • Develop activity budgets and control spending within approved limits.
  • Efficiently allocate resources to maximize impact.
Requirements
  • Bachelor’s degree or above in Marketing, Business, or related field.
  • 3+ years of campaign operations, growth, or user operations experience (preferably in e-commerce, internet or mobile app industry).
  • Strong analytical skills and experience with data platforms (e.g., Excel, Tableau, GA, internal dashboards).
  • Proactive, detail-oriented, and able to manage multiple projects under tight timelines.
  • Fluent in both English and Chinese for cross-market collaboration.

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51-200 employees
Irvine, California, US
Website
User Campaign Operations Manager at CHAGEE USA | Renata