Deliver outstanding customer service across the entire customer journey by troubleshooting and resolving issues in direct collaboration with Google's advertisers and Sales teams, agencies and partners.
Apply product expertise to solve technical customer issues and escalations and carry out projects.
Leverage data and insights to develop action plans to solve issues at the root cause for customers focusing on knowledge management, operational improvements, account reviews and product adoption.
Collaborate with Sales and other cross-functional partner teams to own and continuously improve the journey of all clients, resolve complex issues and understand customer pain points.
Share insights and provide expertise to partner teams to support product and process improvements, while driving team culture and success across a globally dispersed team.

Policy Specialist, gTech Ads Customer Experience

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