Customer Support Agent Tier 1

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Agent Tier 1 based in Romania.

This is a great opportunity to join a remote-first team supporting a leading SaaS platform used across a global B2B industry. As the first point of contact for customers, you will play a key role in delivering exceptional support, solving technical issues, and helping users maximize the value of the platform. Beyond handling support requests, you'll build deep product expertise, collaborate with Product and Engineering teams, and contribute to continuous product improvement. This role is ideal for someone who enjoys problem-solving, continuous learning, and working in a collaborative, fast-paced environment with strong opportunities for professional growth.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Agent Tier 1 based in Romania.

This is a great opportunity to join a remote-first team supporting a leading SaaS platform used across a global B2B industry. As the first point of contact for customers, you will play a key role in delivering exceptional support, solving technical issues, and helping users maximize the value of the platform. Beyond handling support requests, you'll build deep product expertise, collaborate with Product and Engineering teams, and contribute to continuous product improvement. This role is ideal for someone who enjoys problem-solving, continuous learning, and working in a collaborative, fast-paced environment with strong opportunities for professional growth.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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