Manager, Agile Program Management

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. Overview As a Manager in Agile Program Management at Publicis Sapient, you will partner with clients undertaking major digital business or engineering transformation engagements. You will work within a cross-functional, globally distributed team to lead the planning, estimation, and delivery of client projects and programs. Responsibilities Plan, document, and implement the optimal team structure (roles, people, expertise) to ensure high-quality delivery, exceeding client expectations and achieving established goals Lead teams to successfully deliver customer experience and engineering solutions leading to client business value Identify and realize business outcomes through the use of the most suitable and effective project management approach, methods, processes, and tools to ensure a high degree of delivery and solution quality Support clients’ business objectives by delivering experience and engineering solutions, including experience management, ecommerce, customer data, cloud, and microservice platforms Enact lasting changes to the client’s ways of working by utilizing a consultative approach that focuses on defining and measuring customer value delivered at each milestone Organize and lead ongoing team planning sessions to identify key risks, issues, and dependencies across workstreams Optimize delivery within a project or program through insights and mitigation strategies for project risk management Guide internal leaders and external senior stakeholders on program delivery methods ceremonies and protocols to streamline and structure workflow to deliver timely results Articulate and manage engagement commercial metrics including client outcomes, leakage, burn rate, revenue and margins, etc. to support account health and account-level planning within the industry vertical Qualifications Ability to effectively communicate and collaborate with stakeholders across all levels of the organization, driving alignment across complex workstreams and outcomes Proven ability to earn trust and influence stakeholders without formal authority to achieve program objectives Proficiency with collaboration and delivery tools, including Atlassian Jira, Confluence, and Microsoft Office applications Flexible, collaborative, and able to manage and prioritize multiple workstreams simultaneously while maintaining strong team alignment and delivery momentum Experience supporting proposal development and pre-sales efforts, partnering with cross-functional teams to shape delivery approaches, team structures, and cost estimates Strong experience with Agile delivery methodologies (Scrum, Kanban), as well as exposure to waterfall and hybrid delivery environments Experience leading teams in the implementation of modern digital technologies, including cloud platforms, DevOps practices, experience management platforms, and data-driven solutions Experience working within AI-enabled or data-driven environments, including: Supporting or managing programs that incorporate AI, data platforms, or intelligent systems into delivery Demonstrating an understanding of how AI can impact planning, estimation, delivery workflows, and program decision-making Familiarity with leveraging AI-enabled tools within program management environments (e.g., enhancing delivery visibility, reporting, or team productivity) Ability to develop a strong understanding of the systems, applications, and ecosystem being delivered, rather than operating solely at a coordination level Ability to travel frequently Set Yourself Apart With: Experience in writing, reviewing, and finalizing statements of work Scrum, Product or SaFe Certification Understanding of HTML, CSS, JavaScript, Python, React, or Swift Relevant experience at a digital agency or consultancy leading cross functional, multi-disciplinary teams to deliver exceptional digital experiences Additional information Pay Range: $123,000- $184,000 The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work. Benefits of Working Here: Flexible vacation policy; time is not limited, allocated, or accrued 16 paid holidays throughout the year Generous parental leave and new parent transition program Tuition reimbursement Corporate gift matching program A Tip From the Hiring Manager: "You are an exceptional digital Program Manager that is always one step ahead of the game. You are a solution-based thinker and ‘doer’ that has a clear understanding of the agile methods and tools required to deliver outstanding digital products and services." As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.

Ability to effectively communicate and collaborate with stakeholders across all levels of the organization, driving alignment across complex workstreams and outcomes Proven ability to earn trust and influence stakeholders without formal authority to achieve program objectives Proficiency with collaboration and delivery tools, including Atlassian Jira, Confluence, and Microsoft Office applications Flexible, collaborative, and able to manage and prioritize multiple workstreams simultaneously while maintaining strong team alignment and delivery momentum Experience supporting proposal development and pre-sales efforts, partnering with cross-functional teams to shape delivery approaches, team structures, and cost estimates Strong experience with Agile delivery methodologies (Scrum, Kanban), as well as exposure to waterfall and hybrid delivery environments Experience leading teams in the implementation of modern digital technologies, including cloud platforms, DevOps practices, experience management platforms, and data-driven solutions Experience working within AI-enabled or data-driven environments, including: Supporting or managing programs that incorporate AI, data platforms, or intelligent systems into delivery Demonstrating an understanding of how AI can impact planning, estimation, delivery workflows, and program decision-making Familiarity with leveraging AI-enabled tools within program management environments (e.g., enhancing delivery visibility, reporting, or team productivity) Ability to develop a strong understanding of the systems, applications, and ecosystem being delivered, rather than operating solely at a coordination level Ability to travel frequently Set Yourself Apart With: Experience in writing, reviewing, and finalizing statements of work Scrum, Product or SaFe Certification Understanding of HTML, CSS, JavaScript, Python, React, or Swift Relevant experience at a digital agency or consultancy leading cross functional, multi-disciplinary teams to deliver exceptional digital experiences

Plan, document, and implement the optimal team structure (roles, people, expertise) to ensure high-quality delivery, exceeding client expectations and achieving established goals Lead teams to successfully deliver customer experience and engineering solutions leading to client business value Identify and realize business outcomes through the use of the most suitable and effective project management approach, methods, processes, and tools to ensure a high degree of delivery and solution quality Support clients’ business objectives by delivering experience and engineering solutions, including experience management, ecommerce, customer data, cloud, and microservice platforms Enact lasting changes to the client’s ways of working by utilizing a consultative approach that focuses on defining and measuring customer value delivered at each milestone Organize and lead ongoing team planning sessions to identify key risks, issues, and dependencies across workstreams Optimize delivery within a project or program through insights and mitigation strategies for project risk management Guide internal leaders and external senior stakeholders on program delivery methods ceremonies and protocols to streamline and structure workflow to deliver timely results Articulate and manage engagement commercial metrics including client outcomes, leakage, burn rate, revenue and margins, etc. to support account health and account-level planning within the industry vertical