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Job Description
Job Id:
654
# of Openings:
2
The Clerical Float is a versatile team member who supports a variety of administrative functions, including medical, dental, and school reception; mail courier services; switchboard operations; medical records; and patient coordination. This role requires flexibility, strong organizational skills, and the ability to multitask in a fast-paced healthcare environment.
Job Responsibilities:
Mail Courier:
Medical Records:
Patient Coordination:
Job Qualifications:
Skills & Abilities:
Clerical Float
Job Type: Full-Time / Non-Exempt
Job Schedule: Monday - Friday, with the possibility of a weekend shift as needed
Job Location: Muskegon, MI
Hackley Community Care is seeking a reliable, adaptable, and customer-focused Clerical Float to join our team. Under the supervision of the Patient Access Manager and/or Site Manager, this role provides flexible administrative support across multiple departments and locations to ensure smooth daily operations.
Benefits and Perks:
Job Type: Full-Time / Non-Exempt
Job Schedule: Monday - Friday, with the possibility of a weekend shift as needed
Job Location: Muskegon, MI
Hackley Community Care is seeking a reliable, adaptable, and customer-focused Clerical Float to join our team. Under the supervision of the Patient Access Manager and/or Site Manager, this role provides flexible administrative support across multiple departments and locations to ensure smooth daily operations.
Benefits and Perks:
- Paid holidays
- Paid time off
- Quarterly bonus
- Retirement plan
- Medical, dental, vision, and other insurances
- Vendor discounts
Position Summary:
The Clerical Float is a versatile team member who supports a variety of administrative functions, including medical, dental, and school reception; mail courier services; switchboard operations; medical records; and patient coordination. This role requires flexibility, strong organizational skills, and the ability to multitask in a fast-paced healthcare environment.
Job Responsibilities:
- Reception (Medical, Dental, School-Based Health):
- Greet and assist patients in a professional and welcoming manner
- Schedule appointments and manage calendars
- Collect and update patient demographic and insurance information
- Verify insurance and collect copays and patient balances
- Manage patient check-in and check-out processes
Mail Courier:
- Distribute internal and external mail and packages between locations
- Switchboard:
- Operate the main phone line, directing calls and assisting with inquiries
- Manage incoming faxes and general communications
Medical Records:
- Maintain and organize patient records
- Ensure accuracy, confidentiality, and compliance with regulations
Patient Coordination:
- Assist new patients with registration and onboarding
- Provide information and support to ensure access to services
Job Qualifications:
- High school diploma or equivalent required
- One year of medical office or medical records experience or training within the past five years preferred
Skills & Abilities:
- Strong interpersonal and professional communication skills
- Excellent organizational skills and attention to detail
- High level of accuracy in work
- Basic computer proficiency
- Ability to adapt and multitask in a dynamic environment
- Strong teamwork skills with the ability to build positive working relationships
- Excellent customer service skills
- Self-motivated with the ability to work independently
- Ability to travel between multiple facility locations as needed
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