Referral Coordinator - Heart and Vascular - Full Time

Job: Referrals Coordinator  
Classification: Hourly/Non-Exempt 
Job Category: 5 Administrative Support Workers 

Position Summary 
The Referrals Coordinator facilitates referrals to external specialty offices or services in order to maintain ongoing timely and quality patient care and promotes team awareness and ensure patient safety. 

Essential Functions 
-Maintains ongoing tracking and appropriate documentation on referrals. 
-Ensures complete and accurate demographic and current insurance information during registration. 
-Assembles information concerning patient's clinical background and referral needs. 
-Provides appropriate clinical information to specialists. 
-Contacts review organizations and insurance companies to insure prior approval requirements are met. 
-Presents necessary medical history, diagnosis and prognosis information. 
-Provides specific medical information to financial services to maximize reimbursement to the hospital and physicians. 
-Reviews details and expectations about the referral with patients. 
-Assists patients in potential problem solving issues related to the health care system, financial or social barriers 
-Acts as system navigator and point of contact to patients and families questions and raising concerns. 
-Identifies and utilizes cultural and community resources. 
-Establishes and maintains relationships with identified service providers. 
-Ensures that referrals are addressed in a timely manner. 
-Reminds patients of scheduled appointments via mail or phone. 
-Ensures the patient information is up to date on specialist consults, hospitalizations, ER visits and other health related data. 
-Adheres to and follows all patient experience initiatives. 
-Reports to and departs from work on time and as scheduled. 
-Performs other duties as assigned. 
-Must be able to deal with stress while maintaining composure. 
-Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS). 

Work Experience 
-One year in health office management or three years of experience in a healthcare setting preferred. 

Education 
-High school diploma or equivalent preferred. 

Physical Demands and Work Environment 
Lifting/Carrying    Pushing/Pulling             
Lbs.      % Time     Lbs.      % Time 
1-10     34-66      1-10      34-66 
11-20     0-33     11-20      0-33 
21-50     0-33     21-50      0-33 
51-75     None     51-75      None 
76-100    None     76-100    None 

Movement           % Time 
Bend/Stoop/Twist         0-33 
Crouch/Squat               0-33 
Kneel/Crawl                 0-33 
Reach Above Shoulder 0-33    
Reach Below Shoulder 0-33 
Repetitive Arm             0-33 
Repetitive Hand           34-66 
Grasping                     0-33 
Squeezing                   0-33 
Climb Stairs                 0-33 
Walking Uneven           0-33 
Walking Even               34-66 

Environment        % Time 
Indoors              67-100 
Outdoors            0-33 
Extreme Heat      None 
Dusty                 None    
Excessive Noise   0-33 

Equipment       % Time 
Motor Vehicles    None 
Foot Pedals         None 
Extreme Heat      None 
Dusty                 None    
Excessive Noise   0-33 

Work near         % Time 
Machinery          None 
Electricity          None 
Sharps             0-33 
Chemicals          0-33 
Fumes               0-33 
Heights             None 

Vision        
Depth Perception    Required 
< 20"                    Required 
Color                     Not Required 
Peripheral              Required 

Endurance       Hours at Once      Total in 12HR 
Sit                                 4                        8 
Stand                             1                       2 
Walk                              1                       2